Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Kevin Dougherty

Charlotte,NC

Summary

Dependable associate successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with guest and waitstaff. Hardworking and passionate manager with strong organizational skills, eager to secure further-level in management position. Ready to help team achieve company goals. Motivated to engage with personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable and unforgettably experiences.

Overview

9
9
years of professional experience

Work History

Hospitality Manager, Guest Servies, Bayhost

TopGolf
05.2024 - Current
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Monitored inventory counts and proactively ordering replacements to avoid shortages or delays in guest services.
  • Created contests to boost moral and the amount of revenue sold
  • Completed physical inventory counts 2 times each month.
  • Scheduled work hours for 100+ employees to achieve adequate manpower coverage.

Team Lead

TopGolf
03.2023 - 05.2024
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different positions to provide optimal coverage and meet business goals.
  • Built strong relationships with guest and associates through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Audited team performance and compliance with company and Venue standards.

Bayhost/Event Ambassador

TopGolf
08.2022 - 02.2023
  • Managed event logistics and operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased revenue through upselling techniques and promoting special offers or events to guests.
  • Answered guest questions with responses about menu, promotions and specials.

Bayhost/Event Ambassador

TopGolf
05.2019 - 07.2022
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.

Caddie

TopGolf
09.2018 - 05.2019
  • Trained and mentored newly hired associates to explain process flow and safety procedures.
  • Maintained speed of service for drink orders while minimizing errors
  • Cultivated warm relationships with regular customers.
  • Increased pace of play by locating lost balls quickly and accurately assessing yardages to various targets on the course.
  • Improved guest experience by quickly clearing empty glasses from tables and bar areas during busy periods.

Car Detailer

Miller Ford
10.2017 - 07.2018
  • Washed cars and trucks daily for auto dealership.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.

Cashier

Panera Bread
09.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Guest Service

Glacier National Park Conservancy
08.2016 - 08.2016
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Burlington County Institution of Technology
Westhampton, NJ
06.2018

Skills

  • Menu Memorization
  • Buffet Setup and Takedown
  • Order Accuracy
  • Communication Skills
  • Server Training
  • Guest Satisfaction
  • Conflict and Complaint Resolution
  • Operational Efficiency and Safety
  • Natural Leadership
  • Task Monitoring
  • Team Monitoring
  • Inventory
  • Leagues/Tournaments
  • Revenue management
  • Labor cost control
  • Team member development

Hobbies

Golfing is one of my favorites, nothing beats a 10am tee time on a Sunday morning during spring!




Timeline

Hospitality Manager, Guest Servies, Bayhost

TopGolf
05.2024 - Current

Team Lead

TopGolf
03.2023 - 05.2024

Bayhost/Event Ambassador

TopGolf
08.2022 - 02.2023

Bayhost/Event Ambassador

TopGolf
05.2019 - 07.2022

Caddie

TopGolf
09.2018 - 05.2019

Car Detailer

Miller Ford
10.2017 - 07.2018

Cashier

Panera Bread
09.2016 - 08.2017

Guest Service

Glacier National Park Conservancy
08.2016 - 08.2016

High School Diploma -

Burlington County Institution of Technology

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