Summary
Overview
Work History
Education
Skills
Additional Information - Military Status
Certification
Timeline
Generic

Kevin Draper

Booneville

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

INFORMATION SYSTEMS AUDITOR

Jaguar Defense
11.2024 - Current
  • Ensured that the Centers for Disease Control and Prevention (CDC) IT policies align with business goals, regulatory requirements, and access adherence to industry standards and frameworks.
  • Reviewed security controls, data protection measures, and incident response plans.
  • Evaluated system configurations, patch management, and change management processes.
  • Conducted IT audits, documented findings, and provided recommendations.
  • Performed follow-up audits to ensure compliance with corrective actions.
  • Prepared audit reports for management and stakeholders.
  • Documenting findings from audit reviews and providing recommendations on how to improve processes, or comply with regulatory requirements.

NETWORK ADMINISTRATOR

Tenax Technologies
Fort Smith
05.2024 - 11.2024
  • Researched and recommended new technologies and upgrades to keep pace with current technological developments.
  • Managed a multi-faceted IT environment, overseeing Windows and Linux systems, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure), ensuring operational efficiency and security.
  • Provided training sessions to end users on topics such as the proper use of email systems, or secure file-sharing practices.
  • Maintained network documentation and updated configurations as needed.
  • Managed enterprise-wide IT support for 60 end users, 80 workstations, and 20 servers across four different classifications.
  • Set up and configured Cisco routers, switches, firewalls, and wireless networks.
  • Used network monitoring tools (SolarWinds, ELA) to track performance and detect issues.
  • Managed a 24/7 IT Helpdesk, supporting backend systems (Backup Exec, VMware, Cisco, Windows Server 2016), and customer-end devices (PCs, laptops).
  • Ensured uptime, troubleshot connectivity problems, and optimized bandwidth usage.
  • Managed user accounts on Windows Active Directory domain controllers, including creating new accounts and resetting passwords.
  • Researched, recommended, configured, and supported hardware and software for multiple departments.
  • Provided technical support to network users, and troubleshot hardware, software, and network connectivity issues.
  • Maintained and updated network firmware, drivers, and security patches.
  • Conducted audits and security assessments to identify areas for improvement.
  • Maintained network diagrams, access logs, and incident reports.
  • Managed networked devices, like printers and VoIP systems.
  • Led incident response efforts, coordinating cross-functional teams to quickly identify, mitigate, and resolve IT and cybersecurity incidents.
  • Successfully implemented a secure communication system, delivering the project on time and under budget, while maintaining compliance with industry security standards.
  • Developed and executed change management strategies for adopting new technologies, achieving a smooth transition, and high user adoption rates.
  • Diagnose and resolve network issues affecting performance or security.
  • Managed user access controls, network authentication, and encryption protocols.
  • Provided mentorship and technical training for team members, enhancing their skill sets, and fostering a culture of continuous learning.
  • Utilized Veritas Backup Exec and Windows network backup and recovery strategies.
  • Researched emerging technologies to improve the company’s network infrastructure.
  • Developed and maintained business continuity plans related to network operations.
  • Maintained accurate inventory records of all hardware components used in the network.
  • Provided technical solutions and support to customers in a help desk environment.
  • Prepared technical implementation plans to provide milestones, timelines, and critical paths required for complete solutions.
  • Diagnosed, troubleshot, and resolved hardware, software, and other network and system problems.

IT MANAGER

US Air Force
Fort Smith
02.2011 - 05.2024
  • Led a multi-million-dollar modernization effort involving the design, equipment procurement, and installation of network infrastructure and information systems, demonstrating project management experience and organizational skills.
  • Supervised and managed the day-to-day operations of the IT department by overseeing projects and providing technical support to staff.
  • Managed a 24x7 IT Helpdesk, supporting backend systems (Veritas Backup Exec, VMware Suite, Cisco routers and switches, Windows Server 2016), and customer-end devices (PCs, laptops).
  • Developed and maintained IT infrastructure, including servers, networks, and storage systems.
  • Provided users with IT support to deliver optimal customer service.
  • Oversaw the hiring and training of IT workers to confirm the meeting of company objectives.
  • Coordinated and implemented new IT projects or initiatives to meet departmental goals.
  • Created and maintained Authority to Operate (ATO) packages, defining and implementing security policies in accordance with the Security Control Traceability Matrix (SCTM), leveraging NIST SP 800 series, DoD, and USAF requirements.
  • Trained staff on the use of new technologies and procedures.
  • Managed the delivery of projects and programs to achieve desired quality outcomes.
  • Cooperated with department heads, managers, and supervisors for the creation of coherent goals for the IT department.
  • Directed proactive cybersecurity initiatives, including regular vulnerability assessments and firewall
    optimizations, resulting in a 30% reduction in security incidents.
  • Evaluated the organization's technology use, processes, and future needs to recommend improvements.
  • Facilitated communication between teams during the implementation process.
  • Achieved company objectives by combining business and technological plans.
  • Negotiated pricing agreements with vendors for hardware and software purchases.
  • Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services.
  • Provided users with technical support for computer problems.
  • Analyzed workflow, established priorities, developed standards, and set deadlines.
  • Recruited, hired, trained, and supervised staff, or participated in staffing decisions.
  • Evaluated the organization's technology use and needs, and recommended improvements to hardware and software.
  • Developed comprehensive network documentation, including diagrams, configurations, and procedures, facilitating efficient troubleshooting and informed decision-making.
  • Evaluated existing systems architecture against best practices to drive optimization efforts.
  • Evaluated the usage of company technology by identifying potential areas for improvement in software upgrades.
  • Performed regular maintenance activities to keep systems running smoothly.
  • Provided technical support for hardware and software issues.

Education

ASSOCIATE DEGREE - INFORMATION SYSTEMS TECHNOLOGY

Community College of the Air Force
Alabama
01.2016

Skills

  • Time management
  • Adaptability
  • Critical thinking
  • Team building
  • IT Risk Management
  • Operating systems
  • Cybersecurity
  • Network Administration
  • Project Management
  • System architecture
  • Active Directory
  • Change Management
  • IT audit
  • Network security
  • Project management
  • Interpersonal skills
  • Risk mitigation strategies
  • Risk assessment
  • Incident response
  • Data protection
  • System configurations
  • User training
  • Change management
  • Problem solving
  • Attention to detail
  • Technical documentation
  • Effective communication
  • Security incident response
  • Virtualization security
  • Professionalism
  • Information security
  • Database security
  • Vulnerability assessment
  • Configuration management
  • Team management
  • Cloud security
  • Audit support

Additional Information - Military Status

Disabled Veteran, 100% service connected disability, VA-Certified

Certification

  • CompTIA Security+
  • VMware Certified Technical Associate, Data Center Visualization 2024

Timeline

INFORMATION SYSTEMS AUDITOR

Jaguar Defense
11.2024 - Current

NETWORK ADMINISTRATOR

Tenax Technologies
05.2024 - 11.2024

IT MANAGER

US Air Force
02.2011 - 05.2024

ASSOCIATE DEGREE - INFORMATION SYSTEMS TECHNOLOGY

Community College of the Air Force

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