Kevin Drever
Schertz,TX
Summary
Senior Engineering Specialist with extensive experience in engineering design and HVAC systems. Demonstrated ability to improve product quality through strategic troubleshooting and client engagement. Skilled in developing technical documentation and optimizing designs, resulting in enhanced innovation and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Senior Engineering Specialist
Jon Wayne Service Co.
San Antonio, Texas
09.2018 - 09.2025
- Collaborated with team to develop innovative engineering solutions.
- Conducted research on emerging technologies to enhance engineering practices.
- Assisted in crafting project specifications and requirements documentation.
- Participated in meetings to evaluate project progress and resolve technical challenges.
- Supported troubleshooting of engineering issues and implemented effective fixes.
- Investigated customer complaints to improve product quality and performance.
- Analyzed feedback to guide future design enhancements.
Comfort Advisor
Jon Wayne Service Co.
San Antonio, Texas
07.2010 - 09.2018
- Consulted with clients to determine heating and cooling needs.
- Educated customers on energy-efficient products and services.
- Developed tailored solutions for residential HVAC systems.
- Collaborated with technicians for seamless installation processes.
- Managed client follow-ups to ensure satisfaction and service quality.
- Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
- Provided customers with detailed information on the benefits of energy efficient systems and products.
- Researched available rebates from utility companies that could help offset costs for customers.
- Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
- Developed and maintained relationships with existing customers through follow up visits and phone calls.
- Coordinated with other contractors when necessary to complete a job efficiently.
Brioni Brand Manager
Saks Fifth Avenue
San Antonio, Texas
03.2002 - 07.2010
- Developed brand strategies that boosted customer engagement and loyalty.
- Coordinated multi-channel marketing campaigns to enhance brand visibility.
- Analyzed market trends to pinpoint opportunities for brand growth.
- Trained junior team members on best practices in brand management.
- Collaborated with sales teams on product launches, promotions, and pricing strategies.
- Conducted market research to identify target segments and consumer preferences.
- Created content for social media, website, brochures, and press releases.
- Maintained knowledge of industry trends to inform branding activities.
Sales Consultant
Todd’s Men’s Store
San Antonio, Texas
04.1995 - 03.2002
- Engaged customers to understand their needs and preferences.
- Provided product knowledge to enhance customer shopping experience.
- Assisted in visual merchandising to attract customer attention.
- Processed transactions quickly and accurately at the point of sale.
- Handled customer inquiries and resolved issues promptly and professionally.
- Educated customers on fabric care and maintenance for clothing items.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Participated in regular training sessions on new products, services, and industry trends.
- Created customized presentations for potential customers based on their requirements.
- Addressed customer questions and concerns regarding products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
Some College (No Degree) - Psychology
San Antonio College
San Antonio, TXSkills
- Engineering design and systems analysis
- Quality assurance and troubleshooting
- Technical documentation
- HVAC systems expertise
- Client consultation and support
- Problem solving strategies
- Effective communication skills
- Design optimization techniques
Timeline
Senior Engineering Specialist
Jon Wayne Service Co.
09.2018 - 09.2025
Comfort Advisor
Jon Wayne Service Co.
07.2010 - 09.2018
Brioni Brand Manager
Saks Fifth Avenue
03.2002 - 07.2010
Sales Consultant
Todd’s Men’s Store
04.1995 - 03.2002
Some College (No Degree) - Psychology
San Antonio College
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