Kevin Dries

Tow Truck Operator/Mechanic

Hineman's Service Center

02.2009 - 01.2023

Fastened chains, straps, covers, and binders to secure load during transit.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Secured vehicle to tow truck and checked all attachments for safe operation.
Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
Completed preventive maintenance checks and basic repairs to vehicles.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
Answered roadside assistance calls for tows and other vehicle support.
Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.