Manjeetha Dsouza
Office Manager
STATEN ISLAND,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
AIRLINEPROS INC
01.2011 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Supervisor /Travel Consultant
Carlson Wagonlit Government Travel
07.2004 - 09.2010
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Reviewed employee performance and delivered constructive feedback to improve weaknesses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Addressed internal and customer-related issues each day and affected strategic resolutions. Prepared weekly office and airline reports. Handled office petty cash and inventory. 06/2000 to 05/2004 H
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Bank Teller
HSBC Bank USA
06.2000 - 07.2004
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Education
Secretary Course One Year -
Davars College
India07.1988
Bachelor of Arts - Psychology
St. Andrews College
Bandra, India05.1988
Skills
- Office Management
- Supply Management
- Administrative Support
- Customer Service
- Employee Supervision
- Report Preparation
- Scheduling
- Customer Relations
- Employee Training
- Data Entry
- Operations Management
- Billing
- Staff hiring
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Office Manager
AIRLINEPROS INC
01.2011 - Current
Supervisor /Travel Consultant
Carlson Wagonlit Government Travel
07.2004 - 09.2010
Bank Teller
HSBC Bank USA
06.2000 - 07.2004
Secretary Course One Year -
Davars College
Bachelor of Arts - Psychology
St. Andrews College