Kevin Dunn

* Work with Solution Architects to provide our clients with traditional software automation testing services or GPT-Augmented test coverage options.
* Link between the client and our on-shore/offshore engineering teams.
* Strategically develop solutions in collaboration with offshore and nearshore QA teams to achieve maximum client satisfaction.
* Identify growth opportunities and build value-based relationships with strategic Enterprise and Mid-Market customers and key contacts.
* Conduct quarterly account reviews to measure client satisfaction, enhance current processes to exceed client expectations, and identify growth opportunities.
* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
* Created customer support strategy to increase customer retention. Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
* Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

* Developed deep knowledge of customer businesses and relationship to company objectives.
* Contributed to annual revenue goals by selling new services and developing new accounts. Individual results YTD (Over $1.5M): 147% for Q1; 126% of revenue plan in Q2 and 125% of plan for Q3/2022.
* Increased profitability and lifetime customer value by coordinating go-to- market strategy, implementation and post-sales service experience. Marketed and sold solutions and services to stakeholders across multiple levels of organization.
* Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
* Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
* Built and cultivated healthy pipeline of customers interested in partnering with company.
* Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.

● Principal Recruiter supporting Ben de Bont's (CISO) Org IT Security - Now on Now
● IT Security & Audit (CISSP, CISA)
● Provide guidance and recommendations to Sr. Leaders (MGR’s, DIR’s, VP’s)
● Instance & Configuration Management Security Engineers
● Product Security & Management Engineers
● Platform & Product Architects
● Platform Security Engineers
● Principal Program & Project Security Managers
● Security Chief of Staff
● Security Systems & Solutions Architects

* Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
* Monitored metrics and developed actionable insights to improve efficiency and performance.
* Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
* Managed budget implementations, employee reviews, training, schedules and contract negotiations.
* Developed and maintained relationships with customers and suppliers through account development.
* Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
* Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
* Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

* Monitored metrics and developed actionable insights to improve efficiency and performance.
* Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
* Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
* Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
* Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.