Kevin Duong
Denton,TX
Summary
Process optimization, order and inventory management, and workflow efficiency are among the areas in which this meticulous operations professional excels. shown capacity to use data-driven decision-making to improve accuracy, decrease operational delays, and support revenue and business objectives. competent in enhancing productivity, coordinating across teams, and putting changes into place that boost operational and financial success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Operations Specialist
Amazon
Fort Worth, Texas
09.2024 - Current
- Utilize Amazon's internal systems to process client orders, making sure they are accurate, completed on schedule, and conform to operational goals.
- Track, update, and validate order data using computer-based procedures to support accurate inventory and efficient logistical operations.
- Maintaining workflow efficiency, keep an eye out for order discrepancies, troubleshoot processing issues, and report system failures to the relevant departments.
- Work together with cross-functional teams to facilitate problem-solving in real time and guarantee continuous fulfillment operations during times of high volume.
- Uphold adherence to quality control protocols, performance measurements, and Amazon operational standards.
- Examine order flow patterns to find ways to improve accuracy, cut down on delays, and boost overall process efficiency.
- Consistently fulfill performance standards in hectic, high-pressure settings by swiftly adjusting to shifting workload demands.
- Update digital records and verify product availability for customer orders to help with inventory tracking and paperwork.
Operations Assistant
Nail Spa Salon
Flower Mound, Texas
10.2016 - 09.2024
- Assisted with day-to-day business operations and collaborated with ownership to sustain a productive, well-organized, and customer-focused atmosphere.
- Oversaw financial management, which included keeping tabs on spending, documenting income, creating simple profit/loss statements, and helping with payroll.
- Regulated client flow to improve customer satisfaction and service quality by setting up appointments, directing clients to service areas, and maintaining clear communication.
- Coordinated employee schedules, assigned responsibilities, and fostered a supportive and effective work environment.
- Balanced cash drawers, processed transactions, kept correct financial records, and made sure internal protocols were followed.
- By keeping up-to-date service records, recording daily workflows, and encouraging process enhancements, operational efficiency was maximized.
- Administered vendors, scheduled repairs, and ensured the dependability of critical systems like security, HVAC, water heating, and point-of-sale hardware in order to oversee facility and equipment maintenance.
- Managed end-to-end inventory operations for all supplies and consumables—including skincare products, nail products, technician tools, beverages, and monthly-serviced equipment—by tracking usage and ensuring prompt resupply to ensure uninterrupted business operations.
Skills
- Order processing
- Team collaboration
- Inventory management
- Data tracking
- Quality control
- Workflow optimization
- Logistics coordination
- Time management
Accomplishments
• Accomplished three promotions in a single year, demonstrating constant excellence, dependability, and commitment.
• Acknowledged for superior operational correctness and workflow efficiency by managers, HR, and senior leadership.
• Received several digital shout-outs from the whole organization that highlighted contributions to process enhancements and team success.
Certification
• Operations & Business Management Training: Payroll assistance, scheduling, inventory and supply management, financial records, and workflow coordination.
• Google Sheets and Microsoft Excel Certification: Inventory and financial records data tracking, reporting, and analysis.
• Completed an Associate of Science in Biology with a focus on critical thinking, communication, and client-focused problem solutions in December 2023.
• Customer service and front desk management: interacting with clients, scheduling appointments, and guaranteeing top-notch customer experiences.
• Workplace Safety & Compliance: Oversaw daily facility operations, equipment upkeep, guaranteeing a secure, efficient, and organized workplace for myself, employees and customers.
• Amazon Fulfillment Training: requirements for operational workflow, quality assurance, and order processing.
• Lean Six Sigma Yellow Belt (In Progress): Operations optimization and process enhancement.
• Google Sheets and Microsoft Excel Certification: Inventory and financial records data tracking, reporting, and analysis.
• Completed an Associate of Science in Biology with a focus on critical thinking, communication, and client-focused problem solutions in December 2023.
• Customer service and front desk management: interacting with clients, scheduling appointments, and guaranteeing top-notch customer experiences.
• Workplace Safety & Compliance: Oversaw daily facility operations, equipment upkeep, guaranteeing a secure, efficient, and organized workplace for myself, employees and customers.
• Amazon Fulfillment Training: requirements for operational workflow, quality assurance, and order processing.
• Lean Six Sigma Yellow Belt (In Progress): Operations optimization and process enhancement.
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Timeline
Fulfillment Operations Specialist
Amazon
09.2024 - Current
Operations Assistant
Nail Spa Salon
10.2016 - 09.2024