KEVIN DURHAM
Arlington
Summary
Lively Certified Pharmacy Technician with over 12 years of expertise in retail and specialty Pharmacy operations and leadership, medication inventory management and insurance claims processing. Off-site clinic community connections. Outstanding knowledge of drug classification and pharmaceutical terminology. Devoted to connecting with our Pharmacies to ensure patient safety and team member growth and development.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician 2
Baylor Scott & White All Saints Medical Center
01.2024 - Current
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles to include current medications and insurance details.
- Worked closely with our insurance billing specialist to follow and successfully execute Medicare part B billing in accordance to Medicare guidelines and laws.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Vaccine Lead/Senior Certified Pharmacy Technician
Walgreens
11.2011 - 03.2024
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment
- Conducted outreach activities to increase awareness of immunization services and importance of vaccinations
- Coordinated with health departments, community organizations, schools and employers to ensure appropriate access to immunizations
- Participated in trainings and continuing education courses related to immunization best practices
- Resolved customer complaints in a timely manner while maintaining professionalism at all times
- Interpreted and processed medication orders under supervision of pharmacist
- Coordinated and scheduled pharmacy staff in accordance with patient needs, providing coverage for all shifts
- Performed administrative duties such as filing documents, creating reports and ordering office supplies
- Assisted in the coordination of team meetings, conferences and other events
- Helped come up with different strategies for motivating teams and creating a positive work environment
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06.2007
Skills
- Pharmacy Operations
- Problem-Solving Skills
- Workflow Optimization
- Insurance Billing
- HIPAA Regulations
- Prescription Interpretation
- Pharmacist support
- Pharmacy and customer records management
- Insurance Verification
Timeline
Certified Pharmacy Technician 2
Baylor Scott & White All Saints Medical Center
01.2024 - Current
Vaccine Lead/Senior Certified Pharmacy Technician
Walgreens
11.2011 - 03.2024
High School Diploma -
Loy Norrix High School
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