Kevin Dy (dee)
South Bay Area,CA
Summary
As an accomplished marketing and events professional, I consistently deliver exceptional results. Through years of dedicated experience, I have honed my skills in crafting strategic marketing campaigns that significantly boost brand visibility and engagement. My meticulous attention to detail ensures flawless event execution, creating memorable experiences for clients and attendees alike. I have earned acclaim for my innovative strategies in integrated marketing and my ability to orchestrate impactful events. Thanks to my unwavering commitment to excellence and track record of achieving client objectives, I am highly regarded as a top professional in my field.
Overview
14
14
years of professional experience
Work History
Field Event Manager
Zoom
06.2023 - Current
- Plan and execute all aspects of field events including venue selection, swag, transportation, and scheduling.
- Adhere to event budgets, handle contracts with vendors, and track event expenses to ensure cost-effectiveness.
- Communicate with internal teams, external partners, sponsors, and clients to align objectives, address concerns, and ensure smooth execution.
- Manage third-party staff to ensure roles are fulfilled effectively and professionally.
- Collect feedback, analyze event metrics, and identify areas for improvement to enhance future events and achieve organizational goals.
Marketing Consultant
Steal Mode Startup-IC Design/Packaging
10.2022 - 05.2023
- Develop and implement comprehensive marketing strategies that align with the client's business goals, including market analysis, segmentation, positioning, and channel strategies.
- Design, execute, and manage marketing campaigns across various channels (digital, social media, email, content) to increase brand awareness, generate leads, and drive conversions.
- Work closely with clients to understand their market, competitors, and customer base, providing expert advice and recommendations to enhance their marketing efforts and achieve desired outcomes.
Field Marketing Manager
Intercom
04.2022 - 10.2022
- Assist in the development and implementation of field marketing strategies to promote brand awareness, generate leads, and drive sales in designated territories.
- Coordinate the deployment of marketing materials, promotional activities, and events to engage target audiences and achieve marketing objectives.
- Work closely with sales, product, and marketing teams to align field marketing efforts with overall business goals and ensure consistent messaging and branding.
- Gather and analyze market data, competitor insights, and customer feedback to identify trends, opportunities, and challenges for informed decision-making.
- Manage relationships with local partners, vendors, and sponsors to execute grassroots marketing initiatives, such as community events, sponsorships, and partnerships.
- Monitor key performance indicators (KPIs), track campaign effectiveness, and generate reports to evaluate the impact of field marketing activities and optimize future strategies.
Customer Success Associate
Staffing Industry Analysts
04.2019 - 04.2022
- Address customer concerns, inquiries, and complaints promptly and courteously through various channels such as phone, email, and live chat.
- Offer accurate product or service information, troubleshoot issues, and guide customers through processes to ensure satisfaction and retention.
- Document customer interactions, including details of inquiries and resolutions, in CRM systems to track trends, identify areas for improvement, and provide feedback to relevant departments.
- Guide new customers through the onboarding process, ensuring a smooth transition to using the product or service effectively, and provide ongoing training and support.
- Develop and maintain strong relationships with customers, acting as the main point of contact for inquiries, concerns, and feedback, and proactively addressing their needs to drive satisfaction and retention.
- Monitor customer usage, engagement, and satisfaction metrics, identify opportunities for upselling or cross-selling, and collaborate with internal teams to drive customer success and achieve key business objectives.
Program Coordinator
Nobel Learning Communities
08.2010 - 11.2018
- Design and develop engaging and enriching after-school programs that cater to the needs and interests of the target demographic, including academic support, extracurricular activities, and life skills development.
- Collaborate with educators, specialists, and community partners to create curriculum content and lesson plans that align with educational standards and program objectives.
- Train and supervise staff, including instructors, volunteers, and administrative personnel, ensuring adherence to program guidelines, safety protocols, and quality standards.
- Cultivate positive relationships with parents and community organizations to foster support and collaboration.
- Monitor program effectiveness, collect feedback from participants and stakeholders, and evaluate outcomes against predefined goals and metrics, preparing regular reports and recommendations for program improvement and future planning.
Education
MBA Candidate - Business Administration And Management
Santa Clara University
Santa Clara2025
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ04.2020
Skills
- Asana
- Cvent
- Google Suite
- Marketo
- Microsoft Office
- NetSuite
- Oracle
- Salesforce
- Slack
- Zoom
Timeline
Field Event Manager
Zoom
06.2023 - Current
Marketing Consultant
Steal Mode Startup-IC Design/Packaging
10.2022 - 05.2023
Field Marketing Manager
Intercom
04.2022 - 10.2022
Customer Success Associate
Staffing Industry Analysts
04.2019 - 04.2022
Program Coordinator
Nobel Learning Communities
08.2010 - 11.2018
MBA Candidate - Business Administration And Management
Santa Clara University
Bachelor of Science - Business
University of Phoenix
Similar Profiles
Christopher MottChristopher Mott
Senior Commercial Account Executive at ZoomSenior Commercial Account Executive at Zoom
Dali LiDali Li
Engineering Manager, Programs Lead at ZoomEngineering Manager, Programs Lead at Zoom
Deepak RawatDeepak Rawat
DevOps Engineer at ZoomDevOps Engineer at Zoom
Chris WaldoChris Waldo
Head of Enterprise Marketing at ZoomHead of Enterprise Marketing at Zoom