Kevin Eagan
Lewisville,TX
Summary
I bring a decade of dedicated experience in customer service and clerical duties, consistently delivering exceptional support and administrative expertise. With a strong commitment to ensuring customer satisfaction and maintaining efficient office operations, I have honed a diverse skill set, including proficient communication, problem-solving, and organization skills. My track record showcases a proven ability to interact with clients, handle inquiries, and manage administrative tasks with precision and attention to detail. I am motivated by a passion for delivering top-tier service and streamlining processes to drive overall success.
Overview
6
6
years of professional experience
Work History
Tax Assessor and Collector
Denton County Lewisville
10.2022 - Current
- Evaluate and assess the value of real estate properties within the jurisdiction
- Administer the collection of property taxes from property owners within the jurisdiction
- Prepare and distribute tax bills, ensuring that property owners receive accurate and timely notifications of their tax obligations
- Maintain accurate records of property assessments, tax payments, and delinquencies
- Collect and record accurate vehicle tax record and ownership of vehicle titles
- Utilize technology and software systems to streamline tax assessment and collection processes, as well as maintain digital records.
Renewals Coordinator
Omnikey Realty
02.2022 - 10.2023
- Contact existing customers to discuss and facilitate the renewal process
- Build and maintain relationships with customers to understand their needs and preferences
- Address customer concerns and objections to secure renewals
- Maintain accurate and up-to-date customer records, including contract details, renewal dates, and communication history
- Prepare reports on renewal rates, revenue projections, and customer trends for management.
Member Service Specialist
Metrotex Grapevine
12.2019 - 02.2022
- Address member inquiries and provide information about the organization's products, services, policies, and benefits
- Assist with the enrollment of new members and guide them through the application process
- Ensure data accuracy and data security in member databases
- Ensure that member interactions and transactions comply with organizational policies and legal regulations
- Collaborate with other team members, departments, or branches to resolve complex issues and deliver seamless service to members.
Front Office supervisor
NYLO Plano tapestry by, Hilton
02.2018 - 12.2019
- Supervise and schedule front office staff, including receptionists, concierge, and clerical personnel
- Greet and assist guests or customers, ensuring a positive first impression
- Monitor room availability and coordinate with housekeeping to ensure rooms are ready for check-in
- Train new employees on front office procedures and customer service standards.
Education
Bachelor of Science - Emergency Management And Planning
University of North Texas Denton
Denton, TX08.2017
Skills
- Ability to Work Team settings
- Time Management
- Learning Strategies
- Complex Problem-Solving
- Service Quality
- Customer Inquiries
- Critical Thinking
- Leadership Skills
- Complex Problem Solving
- Project Management Skills
- Microsoft Office
Timeline
Tax Assessor and Collector
Denton County Lewisville
10.2022 - Current
Renewals Coordinator
Omnikey Realty
02.2022 - 10.2023
Member Service Specialist
Metrotex Grapevine
12.2019 - 02.2022
Front Office supervisor
NYLO Plano tapestry by, Hilton
02.2018 - 12.2019
Bachelor of Science - Emergency Management And Planning
University of North Texas Denton
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