Kevin E. Frances
Kennesaw
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accredited Service Engineer
Technology Service Professionals (TSP)
11.2022 - 05.2025
- TPM SAN Maintenance for many Data centers
- Proficient in NetApp, Pure, and Rubrik systems
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Part of a small team of On Call 24/7 engineers that resolve a wide array of issues for many clients on the East Coast
- Responsibilities ranged from simple proactive checks to critical Motherboard/Chassis swaps
- Requires proficiency navigating through SAN consoles and ensuring redundancy to make sure client data is always as safe as possible
- Created relationships with key decision-makers and served as external technical spokesperson.
Senior Repair Technician
Asurion Tech Repair and Solutions
12.2021 - 11.2022
- Directed a team of 8 members on handling repairs by managing daily device queue
- Trained new team members
- Restructured processes related to repairing devices to increase efficiency
- Sourced new clientele by perfecting repairs not provided by competitors
Education
Bachelor of Arts - Information Technology
Kennesaw State University
Kennesaw, GA01.2026
Skills
- Microsoft Excel
- Data Entry
- Microsoft Word
- Field service
- Equipment assembly
- Technical support
Certification
- CARE Certification
- NetApp Accredited Service Engineer(ASE3)
Timeline
Accredited Service Engineer
Technology Service Professionals (TSP)
11.2022 - 05.2025
Senior Repair Technician
Asurion Tech Repair and Solutions
12.2021 - 11.2022
Bachelor of Arts - Information Technology
Kennesaw State University
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