Kevin Emelife
Las Vegas,NV
Summary
Proven leader and effective decision-maker with extensive experience at Vanabel LLC, enhancing customer satisfaction and streamlining operations for efficiency. Demonstrates exceptional team leadership and time management skills, significantly improving team performance and service delivery. Skilled in customer service, adept at resolving conflicts and fostering a productive work environment.
Overview
26
26
years of professional experience
Work History
Manager/Owner/Operator Driver
Vanabel Llc Non Emergency Medical Transportation
05.2016 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Customer Service Representative/Cashier
Bestbuy
08.2008 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Grocery Stocker/Grocery Team Leader
Whole Foods
02.2002 - 03.2008
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
Backroom Associate/Sorter Operations Associate
Bankone
02.1999 - 11.2001
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
Education
Associate of Applied Science - Computer Design
Harold Washing College
Chicago, IL06-2013
High School Diploma -
College of Immaculate Conception
Enugu Nigeria06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager/Owner/Operator Driver
Vanabel Llc Non Emergency Medical Transportation
05.2016 - 11.2024
Customer Service Representative/Cashier
Bestbuy
08.2008 - 01.2015
Grocery Stocker/Grocery Team Leader
Whole Foods
02.2002 - 03.2008
Backroom Associate/Sorter Operations Associate
Bankone
02.1999 - 11.2001
Associate of Applied Science - Computer Design
Harold Washing College
High School Diploma -
College of Immaculate Conception
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