Kevin Emory
Sherman,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
House Washer
C.hautauqua Wash
04.2014 - Current
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
Food and Beverage Manager
Brushwood Folklore Center
08.2003 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Restaurant Manager
Ruby Tuesday
03.2007 - 04.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Associates Degree - Culinary Arts
12.1995
Diploma - General Studies
06.1994
Skills
- Management of Personnel Resources
- Active Listening
- Systems Evaluation
- Learning Strategies
- Time Management
- Reading Comprehension
- Pressure Washers
- Customer Needs Assessments
Timeline
House Washer - C.hautauqua Wash
04.2014 - Current
Restaurant Manager - Ruby Tuesday
03.2007 - 04.2014
Food and Beverage Manager - Brushwood Folklore Center
08.2003 - Current
Pennsylvania Institue of Culinary Arts - Associates Degree, Culinary Arts
Sherman Central School - Diploma, General Studies
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