Kevin Enders

Role: Targeting, vetting and onboarding new service delivery partners and customers in defined verticals (ITAD, VAR, IT Service Delivery).

• Implemented outreach campaign targeting new partners which exceeded industry standards for engagement by 100%.
• Built relationships with 12 new partners, including onboarding of vetted service delivery partners in Canada and India
• Developed onboarding process for new service delivery partners which included training on new skills and supporting sales/marketing teams on new messaging. Also supported partner sales teams on new opportunities.

Role: Go to market preparation and execution for enterprise level data erasure software.

• Developed positioning strategy to uniquely position software in crowded market.
• Conducted positioning gap analysis to determine alignment between desired market position and current status for all aspects of business, including support, core software, user experience, and other internal processes.
• Implemented Objectives and Key Results (OKR) process to align all business groups towards overarching company goals.
• Built and implemented customer onboarding process and customer success process.

Role: Senior manager of services delivery team responsible for digital transformations into Azure, GCP, Rackspace Private Cloud

• Led cross-functional team of 12 engineering resources across three cloud platforms responsible for $2.6M in annual revenue.
• Developed product offering marketing material for Microsoft and Google product catalogs
• Engaged with sales and pre-sales teams on opportunities, services pricing, sales proposals, and SOWs.
• Directed cross-functional team responsible for $6M Expert as a Service product delivery for Tech Mahindra/AT&T. Included determination of team tactics and strategy, budgeting, development and maintenance of financial models, and weekly status report to Rackspace Executive Leadership Team.

Role: Project manager for delivery of professional services, including cloud readiness assessments, architecture design and deployment, and digital transformations.

• Managed $560K proof of concept migration project for Pacific Life using Scrum principles. Included architecture development, DevOps to support transition to AWS environment, and migration of major website to AWS.
• Leveraged multiple project management processes (Waterfall, Agile) and multiple software tools (Trello, Jira, MS Project, Confluence).
• Managed up to twelve customer facing projects simultaneously.

Role: Manager of on-site professional services organization responsible for service deliveries in North American region.

• Directed multi-million dollar North American delivery organization to 54% gross margins, 96% on time completion of deliveries, and 98% customer satisfaction and retention, all exceeding business goals.
• Coordinated service deliveries with channel partners including Dell, NetApp, Hitachi Data Systems, and IBM.
• Managed remote delivery team of twelve delivery engineers stationed around North American region.
• Presented strategic plans to management and board of investors quarterly.