Kevin Estrada
Software Engineer
San Antonio,TX
Summary
Diligent software engineer with solid foundation in developing and maintaining software applications. Proven track record in implementing efficient code and contributing to significant projects. Demonstrated expertise in problem-solving and collaborating within cross-functional teams.
Overview
5
5
years of professional experience
Work History
Software Engineer
Capgemini
02.2020 - Current
- Led a global team supporting enterprise-grade applications on a 24/7 schedule , ensuring continuous uptime, rapid incident resolution, and SLA adherence across critical production environments.
- Developed automation scripts and tooling using Python, Java, and Bash to reduce manual toil, streamline root cause analysis, and improve incident recovery time—eliminating over 60% of repetitive tasks.
- Designed and implemented RESTful APIs and backend features using the Spring Boot framework , enhancing application logging, response visibility, and end-user experience through automated system communications.
- Built monitoring and alerting frameworks using Kibana, Elasticsearch, Datadog, and custom scripts, enabling proactive detection and resolution of issues before they impacted users.
- Created and maintained AWS-based utilities to scrape, filter, and analyze operational data; reduced MTTR by 80% through smarter alerting, statistical modeling, and performance insights.
- Investigated and resolved complex production issues , using logs, metrics, and debugging tools to diagnose root causes and either implement fixes directly or collaborate with the development team for resolution.
- Acted as a key liaison during production releases , coordinating closely with application developers and QA to validate features, manage deployments, and minimize downtime or user disruption.
- Integrated legacy manual processes with ServiceNow APIs , automating incident ticketing, routing, and resolution workflows to improve efficiency and reduce turnaround time for client support.
- Participated in client meetings and business reviews , providing technical insights that informed product decisions and influenced enhancements to software functionality and user support strategies.
- Authored and maintained internal documentation , including support workflows, troubleshooting guides, and onboarding materials—ensuring up-to-date knowledge sharing and operational continuity.
- Drove improvements in the SDLC by incorporating stakeholder feedback and agile principles, increasing project delivery velocity and cross-team alignment by over 70%.
- Reduced Mean Time To Detect (MTTD) and Mean Time To Respond (MTTR) by integrating Serenity BDD into Jenkins CI/CD pipelines, leading to faster identification and recovery from application issues.
Education
Bachelor of Science - Systems Engineering
Texas A&M International University
12.2019
Skills
- Effective team leadership
- Team-oriented collaboration
- Agile project management
- Software development lifecycle
- Automation development
- Datadog analytics proficiency
- Experience with JIRA software
- Flexible problem-solving
- Proficient in Java applications
- Intermediate SpringBoot expertise
- Intermediate Python programming
- Fundamental React skills
- Intermediate expertise in AWS
- Solid understanding of MySQL
- Experienced with Kibana
- Experience with Jenkins CI/CD practices
Timeline
Software Engineer
Capgemini
02.2020 - Current
Bachelor of Science - Systems Engineering
Texas A&M International University
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