Kevin Etienne
Indianapolis,IN
Summary
Dynamic and results-oriented professional with a proven track record at Allegion, enhancing property appeal and driving customer satisfaction. Expert in interior design and client consultation, I excel in creating inviting spaces and resolving customer concerns with empathy. Skilled in teamwork and collaboration, I consistently achieve project goals, contributing to a significant increase in market readiness and client loyalty.
Knowledgeable staging professional with knack for transforming spaces to maximize appeal and functionality. Skilled in creating inviting atmospheres that enhance property marketability and client satisfaction. Demonstrated expertise in space planning and color coordination.
Certified Interior Designer offering [Number]-year history of designing innovative, functional spaces focused on sustainability and creative aesthetic design. Experienced design leader, skilled in writing proposals, delivering client presentations and building key relationships to grow client base.
Offering keen eye for design and knack for creating visually appealing spaces, eager to learn and grow in this field. Brings solid understanding of aesthetic principles and spatial arrangement, ready to use and develop skills in organization and creativity in [Desired Position] role.
Packaging professional with keen eye for detail and commitment to quality. Known for ensuring accurate and efficient packing processes and contributing to streamlined operations. Dependable team player with strong focus on achieving results and adapting to changing demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stager Packer
Allegion
01.2023 - 08.2024
- Provided comprehensive consultations for homeowners seeking advice on preparing their homes for the market.
- Showcased properties'' best features by creating inviting spaces that appealed to potential buyers'' emotions.
- Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
- Improved property photography results through meticulous attention to lighting, angles, and overall aesthetic appeal of staged spaces.
- Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.
- Stayed current with design trends and industry standards to ensure continued relevance in the competitive staging market.
- Collaborated with real estate agents to identify target demographics and tailor staging designs accordingly.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Conducted client consultations to understand requirements and preferences.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Participated in furniture selection and documentation of specifications.
- Selected furniture, lighting and accessories to enhance design concepts.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
- Adapted to various packing requirements for different products, maintaining high versatility.
- Maintained inventory accuracy, conducting regular stock checks and updating records.
- Collaborated with shipping department to optimize order fulfillment, ensuring customer satisfaction.
Customer Service Representative
Walamrt
02.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Data Analytics
Ivy Tech Community College of Indiana
Indianapolis, IN05-2027
High School Diploma -
Lawrence North
7802 Hague Road06-2022
Skills
- Client consultation
- Space utilization
- Interior design
- Furniture arrangement
- Social media promotion
- Home staging techniques
- Lighting Design
- Property styling
- Spatial planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Design planning
- New materials research
- Product specifications
- Image manipulation
- Legal french proficiency
- French vocabulary mastery
- Computer skills
- Critical thinking
- Excellent communication
- Valid Driver's license
- Clean driving record
- Customer service
- Safe driving practices
- Multilingual
- Multilingual document support
- Sales tracking
- Processing sales
- Microsoft teams
- Microsoft powerapps
- Microsoft dynamics 365
- Microsoft forms
- Self-motivated and independent
- Shipping and receiving
- Heavy lifting
- Teamwork and cooperation
- Package handling
- Pallet jack operation
- Warehouse navigation
- Stacking pallets
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [State] Driver's License
Languages
French
Professional Working
creole
Native or Bilingual
Interests
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Participating in cultural exchange programs and homestays
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- DIY and Home Improvement
Timeline
Stager Packer
Allegion
01.2023 - 08.2024
Customer Service Representative
Walamrt
02.2022 - 04.2023
- [State] Driver's License
Associate of Science - Data Analytics
Ivy Tech Community College of Indiana
High School Diploma -
Lawrence North
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