Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Ewing

Reynoldsburg

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, previously at Mr. Help Towing. Expert in towing equipment operation and vehicle maintenance, I consistently improved response times and client satisfaction. Adaptable and stress-tolerant, I thrive in high-pressure situations, ensuring safe and efficient service delivery.

Overview

2025
2025
years of professional experience

Work History

Tow Truck Driver

Mr. Help Towing
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.

Package Handler

Victoria Secret
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Strapped items down over protective padding to secure throughout transportation.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Landscape Worker

Cameron's Landscape
10.2019 - 01.2025
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
  • Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
  • Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Assisted in designing seasonal displays using annuals, perennials, shrubs, trees, or potted plants for added visual interest throughout the year.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Mowed lawns using self-propelled and riding mowers.
  • Collected and removed debris at job sites.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Edged and mowed lawns, flowerbeds and landscape features.
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
  • Installed stonework according to landscape design plan and client specifications.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Inspected gardens for pests, weeds and diseases.

Rhino Technician

Ziebart
01.2001 - 10.2016
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.

Education

Business Management - Business

Ohio University
Athens, OH

Auto Technology - Mechanics

Eastland Vocational
Groveport, OH
06.1988

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Vehicle maintenance and repair
  • Roadside assistance
  • Heavy lifting
  • Stress tolerance

Timeline

Landscape Worker

Cameron's Landscape
10.2019 - 01.2025

Rhino Technician

Ziebart
01.2001 - 10.2016

Tow Truck Driver

Mr. Help Towing

Package Handler

Victoria Secret

Business Management - Business

Ohio University

Auto Technology - Mechanics

Eastland Vocational

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Kevin Ewing