Kevin Feldman
Nashville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Resort Manager
Bluegreen Downtown Nashville
06.2023 - Current
- Created and managed accurate occupancy forecasts and budgets.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Collaborated with various departments to ensure seamless coordination in service delivery.
- Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director of Operations
Aspen Meadows Resort
08.2022 - 06.2023
- Consistently offer professional, friendly and engaging service
- Support the General Manager in the overall management and strategic direction of the hotel
- Oversee all operational functions of the hotel
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations, and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Budget
- Ensure that monthly financial outlooks are on time, on target, and accurate
- Ensure full compliance to Hotel operating controls and enhance the service quality and delivery to the next level
- Actively involved in the recruitment process of all positions within the hotel
- Follow department policies, procedures and service standards, Drive Quality, Managers and Green engagement monthly meetings
- Assist in staff planning and the maintenance of productivity levels
- Provide support and assistance as required to the Financial Controller, Director of HR, Director of Revenue Management and Director of Sales and Marketing
- Function as key member of the Hotel Executive Committee and Leadership team
- Follow all safety policies
- Other duties as assigned.
Resort Manager
The Innsbruck
12.2018 - 08.2022
- Oversee overall operation of hotel including; Guest service, Housekeeping and Maintenance
- Produce a successful working property with top guest scores in all categories
- Maintain a great working relationship with fractional owners and Bluegreen vacation club owners
- Conduct quarterly board meetings reporting financials to board members
- Forecast and budget all departments successfully year round and Creating strategic financial plans for the resort
- Maintaining successful staffing levels in a hard to to recruit resort town
- High operation audit success and scores
- Vendor management and maintaining successful relationships in the community.
General Manager
The William NYC
04.2016 - 12.2018
- Staffing for all departments
- Maintaining low turnover
- Performance reviews
- Payroll via ADP
- Reservation management
- Budget Management
- Revenue Management
- Directed with sales to manage Synxis, booking.com, and other OTA's working with the Hotel
- Vendor management
- Accounts payable
- Oversee Front Office, Housekeeping, and Engineering departments.
Assistant General Manager
The William NYC
01.2016 - 04.2016
- Staffing for all departments
- Maintaining low turnover
- Performance reviews
- Payroll via ADP
- Reservation management
- Rate management
- Complaint handling
- Working with sales to manage Synxis, booking.com, and other OTA's working with the Hotel
- Vendor management
- Assist with Accounts payable.
Education
Bachelor's Degree - Business Management
Colorado State University Global
01.2017
AAAS - Computer Networking
Pikes Peak State College
01.2005
Skills
- Budgeting and cost control strategies
- Staff Supervision, training, and development
- Vendor Management
- Cultural Awareness & High EQ
- Hospitality Management
- Expense Management
- Financial Reports
- Revenue optimization
- Operational excelence
- Customer service excellence
Timeline
Resort Manager
Bluegreen Downtown Nashville
06.2023 - Current
Director of Operations
Aspen Meadows Resort
08.2022 - 06.2023
Resort Manager
The Innsbruck
12.2018 - 08.2022
General Manager
The William NYC
04.2016 - 12.2018
Assistant General Manager
The William NYC
01.2016 - 04.2016
Bachelor's Degree - Business Management
Colorado State University Global
AAAS - Computer Networking
Pikes Peak State College
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