Kevin Feliz
Santo Domingo
Summary
Dynamic IT Operations Official and Data Analyst with a proven track record at SIGGROUP, excelling in SQL and data visualization. Adept at troubleshooting complex issues and fostering cross-functional collaboration, I drive process improvements that enhance efficiency and system stability, consistently delivering impactful results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
IT Operations Official
SIGGROUP
Santo Domingo Pueblo
01.2024 - 04.2026
- Ownership and accountability: Took full ownership of production incidents end-to-end, from detection and root cause analysis to resolution and post-incident reporting, consistently meeting strict SLA requirements.
- Technical troubleshooting expertise: Diagnosed and resolved complex issues across production systems, integrations, databases, and networked services in a high-availability environment.
- Collaborated with Engineering, Product, Infrastructure, and Database teams to investigate issues and deploy fixes, enhancing system stability and service reliability.
- Identified recurring operational issues and contributed to process optimizations, reducing incident frequency and improving resolution times.
- Acted as the primary point of contact between technical teams, business stakeholders, and branch offices, clearly communicating issue impact, status, and resolution.
Data analyst
SIGGROUP
Santo Domingo
08.2022 - 08.2023
- Reporting: Built dashboards and reports for clear business insights.
- Analyzed datasets to identify trends, informing data-driven decisions.
- SQL & data handling: Extracted and managed data from databases.
- Collaboration: Worked with teams to turn business needs into data solutions.
- Process improvement: Streamlined workflows to improve efficiency.
Education
Software Engineering -
Instituto Tecnologico De Santo Domingo
Santo Domingo, DR04-2028
Skills
- SQL querying
- Data analysis
- Data visualization
- Database management
- Data validation
- Troubleshooting
- Scripting languages
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Websites
Timeline
IT Operations Official
SIGGROUP
01.2024 - 04.2026
Data analyst
SIGGROUP
08.2022 - 08.2023
Software Engineering -
Instituto Tecnologico De Santo Domingo