Kevin Feng
Irvine,CA
Summary
Dedicated server with proven capabilities in customer service, bilingual communication, and problem resolution, enhancing guest experiences and driving satisfaction.
Overview
3
3
years of professional experience
Work History
Server
K-Pot Korean BBQ & Hot Pot
Brooklyn, New York
05.2023 - 11.2025
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in training new servers on menu items and service protocols.
- Managed customer inquiries and resolved issues promptly and effectively.
- Prepared tables for service, ensuring proper setup for guests.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Computer Science
New York City College of Technology
Brooklyn, NY01-2025
Skills
- Customer service
- Liquor, wine, and food service
- Menu item recommendation
- Food safety
- Foreign language proficiency
- POS operation
Languages
Spanish
Full Professional
Chinese (Cantonese)
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Server
K-Pot Korean BBQ & Hot Pot
05.2023 - 11.2025
Bachelor of Science - Computer Science
New York City College of Technology