Kevin Fermin
New York,NY
Summary
Administrative professional experienced in working with upper-level management, five+ years of team leadership and communications. Proficient in various healthcare software: Epic, Outlook, Microsoft. Dependable administrative manager serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Mount Sinai
01.2022 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Created document management system to reduce paper usage and improve accuracy of tracking.
- Supervised ordering, requisitioning, stocking, and shipment-receiving processes for office inventory.
- Maintained financial accuracy while handling over $5,000 in revenue each day.
Patient Access Specialist
Hospital for Special Surgery
08.2019 - 12.2021
- Serve as primary point of contact for an average of 120 incoming phone calls per day, addressing inquiries and resolving concerns
- Provide ongoing administrative support to senior executives, driving organizational success through managing daily operations and special projects
- Work with over 20 employees and over 200 patients per day to ensure organization standards were met
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Recognized for exceptional customer service skills and problem-solving ability
- Perform patient pre-admission, transfer and discharge activities
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Senior Clinical Administrative Coordinator
United Healthcare
10.2017 - 08.2019
- Assisted care managing nurses and intake department in coordinating home care services.
- Liaison with agencies regarding MLTCs, CHHAs and Hospice contracts for all paperwork needed to service members.
- Proactively reached out to contacts in regard to referrals to successfully enroll patients and ensure maximum productivity.
- Demonstrated exceptional customer service skills to social workers, doctors, patients, etc.
- Monitored report outcomes and communicated results to referral sources
- Communicated with existing clients to explain additional health plan options that might fit their needs.
Marketplace Facilitated Enroller
United Healthcare
04.2015 - 09.2017
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Completed three times the monthly enrollment quota.
- Conducted outreach activities to engage local stakeholders in programs.
Education
Associate of Science - Civil Technology
Westchester Community College
Valhalla, NY05.2014
Skills
- Tech support
- Data analysis
- Problem solving
- Project management
- Administrative support
- Business management
- Reading Comprehension
- Expense Reporting
- Customer Feedback
- Records and Database Management
- Staff Training
- Front Office Operations
Hobbies
- Reef enthusiast
- Carpentry devotee
- Technology
- Car fanatic
- Foodie
Timeline
Administrative Manager
Mount Sinai
01.2022 - Current
Patient Access Specialist
Hospital for Special Surgery
08.2019 - 12.2021
Senior Clinical Administrative Coordinator
United Healthcare
10.2017 - 08.2019
Marketplace Facilitated Enroller
United Healthcare
04.2015 - 09.2017
Associate of Science - Civil Technology
Westchester Community College
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