Kevin Ferreira
Puyallup,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
Work History
Customer Service Representative
Wendys Restaurant
Puyallup, WA
06.2023 - 09.2023
- Order management: Accurately took and processed customer orders, ensuring each order met the specific requests and dietary needs of the customer
- Customer interaction: Maintained a friendly and professional demeanor, addressing customer inquiries, providing menu recommendations and ensuring a positive customer experience.
- Team Collaboration: worked closely with staff to ensure order accuracy, facilitating smooth operations during peak hours.
- Cash Handling: Managed payment transactions, both cash and electronic, ensuring accurate change and maintaining the integrity of the cash register.
- Cleanliness and Organization: Upheld the restaurant's standards by ensuring a clean and organized workstation, including sanitizing areas and restocking supplies as needed.
Education
High School Diploma -
Challenger High School
Spanaway, WA06-2025
Skills
- Product Knowledge
- Account Updating
- Complaint Resolution
- Scheduling
- Problem-Solving Abilities
- Store Maintenance
- Clerical Support
- Inbound and Outbound Calling
- Retail Sales Customer Service
- Stock Management
Languages
Portuguese
Limited
Affiliations
- Sports
- video games
- cooking
Accomplishments
- N/A
Certification
- N/A
Websites
Custom
- N/A
References
References available upon request.
Timeline
Customer Service Representative
Wendys Restaurant
06.2023 - 09.2023
High School Diploma -
Challenger High School