Kevin Foley
Virginia Beach,VA
Summary
Established Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Professional - Account Executive - Agent & Broker Sales
URBAN IMMERSIVE (Acquired HomeVisit)
10.2022 - 03.2023
- Assisted in a third transition of HomeVisit after a large company-wide lay off
- Nurtured existing accounts during the transition with a focus on easing concern to Tier 1 clients
- Oversaw the entire Long & Foster account which included 30+ offices and 3,000+ clients
- Devised specific strategic plans for individual key accounts to ensure smooth transition to new system.
Professional - Account Executive - Agent & Broker Sales
HOMEVISIT BY CORELOGIC (Acquired HomeVisit)
03.2019 - 10.2022
- Created, negotiated, and signed brokerage agreements with top teams in country (Samson Properties, The Reynolds Empower Team, eXp Maryland - over 12,000 agents signed on)
- Key contributor for expanding markets from 1 local MLS system to 25 across the US
- Immediately sought out and brought on at least 10 brand new accounts in each new market
- Hosted ~50 live demos a week showcasing platform and system, consistently exceeding quota of 20
- Prospected, qualified, made upwards of 500 cold calls per month (consistently exceeded quota goals of 200)
- Sourced and Sold to key decision makers (CEO, President, C-Suite level)
- Created from scratch a detailed, in depth and engaging live run through of an end-to-end experience of multiple systems and agent portals, showing a normal process for realtors and other clients
- Attended national and regional trade shows as a face of the organization
- Interacted with thousands of clients as the first impression.
Senior Associate - Customer Success Manager
HOMEVISIT BY CORELOGIC (Acquired HomeVisit)
01.2019 - 03.2019
- Executed transition and hand off of Customer Support Team after acquisition
- Monitored Tier 1 Clients, maintained constant touch points and gathered feedback of new systems to impact change
- Implemented updated guidelines and managed expectations and satisfaction of clients, retaining over 95% of previous accounts held prior to acquisition
- Proactively identified pain points and modified solutions to maintain account standard.
Customer Service Manager
HOMEVISIT
07.2017 - 01.2019
- Built and oversaw the Customer Service Team, growing from 4 to 15 employees (hiring and training)
- Increased customer satisfaction to 97% average through user surveys and rated tickets
- Devised and implemented brand new SLA's and ticketing system, bringing expected response time down by over 50%
- Monitored employee output, offering constant feedback and implementing improvement plans if needed
- Increased average tenure of new employees to 4+ years.
Customer Service Representative
03.2011 - 07.2017
- Fielded incoming calls, answered emails & troubleshooted issues pertaining to the software system
- Helped facilitate end to end execution of orders
- Scheduled the fulfilment of photo/3D/video/print orders for top realtors and their teams in the DC Metro and surrounding areas
- Guided clients through both initial placement and follow up confirmation of completion and satisfaction through the listing and sale of their homes.
Education
B.S. in Marketing -
Radford University
05.2011
Skills
- Microsoft Office
- Zendesk Support
- Zendesk Sell CRM
- Slack
- MLS Systems
- Trained in Demo Presentation (Zoom, Teams, in person) technical breakdown of platform and services
Certification
- CSP - Certified Sales Professional
Timeline
Senior Professional - Account Executive - Agent & Broker Sales
URBAN IMMERSIVE (Acquired HomeVisit)
10.2022 - 03.2023
Professional - Account Executive - Agent & Broker Sales
HOMEVISIT BY CORELOGIC (Acquired HomeVisit)
03.2019 - 10.2022
Senior Associate - Customer Success Manager
HOMEVISIT BY CORELOGIC (Acquired HomeVisit)
01.2019 - 03.2019
Customer Service Manager
HOMEVISIT
07.2017 - 01.2019
Customer Service Representative
03.2011 - 07.2017
B.S. in Marketing -
Radford University
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