Kevin Foster

Within my current role at Spectrum I have gone from a Level I Technician to a Level V Technician in less than a year. I also have used and developed skills such as :

• Time management. Making sure to show up to each job on time and completing each job in aneffective timely manner.
• Enhanced customer satisfaction by providing efficient and timely technical support for various issues. Such as installs, disconnections and upgrades
• Worked with diverse types of weather and ground conditions
• Provided excellent customer service by providing them with education on the proper use of their Spectrum services and equipment
• Advanced troubleshooting. Such as running diagnostic test and equipment
• Identified potential problems and prevented equipment failure through performing regular equipment inspections.
• Prepared and submitted reports to document work performed and provide progress updates to management.
• Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
• Communicated with customers to provide updates, gather information and resolve issues.

• Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
• Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
• Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
• Facilitated urgent deliveries during critical situations, contributing to timely patient diagnostics.
• Reduced risk of specimen contamination, meticulously following handling guidelines.

• Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
• Worked closely with medical professionals to assess injury claims, ensuring proper compensation was provided.
• Conducted field investigations to gather evidence for accurate claim assessments and settlements.
• Improved interdepartmental coordination by establishing clear communication channels and protocols.
• Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
• Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.