KEVIN FOUNTAIN
Burlington,WA
Summary
Senior Service Consultant with over 20 years of experience in delivering exceptional client service and driving sales growth. Proven track record in developing strategies that enhance communication and foster long-term client relationships. Expertise in implementing processes that ensure consistency and accountability within service departments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Consultant
Advanced Automotive
Stanwood, WA
07.2023 - 03.2025
- Self-motivated to deliver exceptional customer-first service with unwavering integrity.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Cultivated robust client relationships, fostering increased loyalty and repeat business.
- Independently served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Effective selling and followup skills
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Managed approximately 30 incoming calls, text messages and emails per day from customers
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Service Consultant
University Audi Lynnwood
Lynnwood, WA
03.2020 - 10.2022
- Recruited for reputation and extensive superior service experience to establish award-winning service department after years of neglect
- Helped to Convert an unprofitable service drive to profit-generating operation through establishment of client trust and development of loyal clientele
- Acknowledged for strong leadership and client service practices through effective communication and active listening skills
- Solely responsible for training new service consultants on company processes, policies and procedures
- Skilled in managing multiple tasks s while maintaining composure under pressure.
- Strong problem-solving, negotiation, and decision-making abilities
- Functioned as relief service manager
Senior Service Consultant
Audi Bellevue
Bellevue, WA
05.1998 - 01.2020
- Acknowledged for client-centric approach
- Exceptional communication, active listening, and problem-solving abilities
- Established rotating four-day work week structure, enhancing service department efficiency
- Orchestrated comprehensive training initiatives for newly hired advisor staff.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Operated in capacity of relief service manager
Education
Edmonds Community College
Lynnwood, WASkills
- Client-centric
- Self-motivation
- Communication skills
- Able to work independently
- Problem-solving expertise
- Task efficiency
- Client relationship building
- CDK and ADP knowledge
Microsoft Outlook and Windows skills - Strong leadership and mentoring qualities
- Cash handling
Certification
- Certified Service Consultant, Audi, 1998-2022
Awards
- 2012 Audi Top Service Award (Audi of America) - Awarded top service consultant in Northwest Region - Munich, Germany
- 2017 Audi Top Service Award (Audi of America) - Awarded top service consultant in the Northwest Region - Las Vegas,NV
- 2019 Awarded for 20 years of certification (Audi of America)
Timeline
Service Consultant
Advanced Automotive
07.2023 - 03.2025
Senior Service Consultant
University Audi Lynnwood
03.2020 - 10.2022
Senior Service Consultant
Audi Bellevue
05.1998 - 01.2020
Edmonds Community College