KEVIN FRASER
Katy,TX
Summary
Consistent Director of Transportation possessing thorough knowledge of federal, state and county laws and policies concerning school transportation operations, maintenance and safety. Detailed and energetic professional offering 5 years of hands-on experience making day-to-day decisions relative to provision of school bus, contract and activity bus transportation. Proficient in Microsoft coupled with superb written and verbal communication skills.
Overview
6
6
years of professional experience
Work History
Parking and Transportation
University of Houston - Downtown
2022.06 - Current
- Oversee a comprehensive daily list of reservations, ensuring accurate scheduling and allocation of parking spaces
- Troubleshoot various customer service inquiries, efficiently addressing issues and escalating complex problems when necessary, contributing to a high level of visitor satisfaction
- Provide clear and concise information and instructions to visitor parking customers, ensuring a smooth parking experience
- Manage permit distribution while efficiently handling incoming phone calls, delivering exemplary customer service and support
- Utilize T2 Flex systems proficiently to streamline parking operations and ensure optimal resource utilization.
Social Media & Marketing Coordinator
1921 Movement
2020.08 - 2022.05
- Orchestrated and executed marketing strategies across all social media platform
- Identified and recruited candidates for modeling and promotional activities, aligning their profiles with the brand ethos and enhancing brand visibility
- Played a pivotal role in organizing events to bolster brand awareness and engagement, collaborating with team members to develop and execute effective advertising strategies
- Maintained meticulous inventory records to guarantee website accuracy, ensuring seamless customer experiences and preventing discrepancies.
Front Desk Agent
Baymont by Wyndham
2018.06 - 2020.07
- Provided a welcoming and professional experience, ensuring a seamless check-in and check-out process for guests, maintaining a high level of guest satisfaction and loyalty
- Offered comprehensive information about the hotel, available rooms, rates, and amenities, contributing to informed guest decision-making and positive experiences
- Maintained meticulous records of bookings and payments, ensuring financial accuracy and transparent documentation of transactions
- Collaborated with the General Manager to assist in targeted sales and marketing efforts, contributing to increased revenue generation and brand visibility
- Managed daily paperwork, meticulously documenting financial transactions including cashing out, adjustments, postings, charges, and check-outs, ensuring accuracy and compliance
- Handled departmental accounting, meticulously managing monies, receipts, and guest accounts, ensuring precise tracking of all charges and credit transactions, contributing to streamlined financial reporting.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX12.2023
Skills
- Strong problem solving, analytical, and multi-tasking skills Excellent communication, teamwork, and leadership skills
- Customer Service
- Relationship Building
- Multiple Priorities Management
- Project Management
- Sorting and Categorizing
- Microsoft Dynamics 365
Timeline
Parking and Transportation
University of Houston - Downtown
2022.06 - Current
Social Media & Marketing Coordinator
1921 Movement
2020.08 - 2022.05
Front Desk Agent
Baymont by Wyndham
2018.06 - 2020.07
Bachelor of Science - Criminal Justice
University of Houston - Downtown
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