Kevin Free
Ephraim
Summary
Dynamic catering professional skilled in staff training and customer service. Expertise in logistics and event execution, ensuring high standards of service and guest satisfaction. Ready to leverage problem-solving abilities to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Catering Manager, Dining Room Manager, Server
Alexander's
Fish Creek
03.2013 - Current
- Oversaw staffing and training of catering personnel for service excellence.
- Developed timelines and logistics plans for seamless event execution.
- Supervised servers during catered events to ensure high standards of service were met.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Managed dining room operations to ensure smooth guest experiences.
- Handled customer inquiries and resolved complaints effectively.
- Scheduled staff shifts to meet operational demands efficiently.
- Provided excellent customer service by taking and processing orders efficiently.
- Monitored inventory levels and ordered supplies as needed.
Education
Master of Fine Arts - Acting
California Institute of The Arts
Valencia, CA05-1988
Bachelor of Arts - Communication And The Arts
University of Wisconsin, Green Bay
Green Bay, WI06-1985
Skills
- Student engagement
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Event planning
Affiliations
- Set design volunteer for Gibraltar Schools
- Solo and Group vocal music at Bethany and Emmanuel Churches
Accomplishments
- YMCA Volunteer of the Year - Northern Door Program Center
Timeline
Catering Manager, Dining Room Manager, Server
Alexander's
03.2013 - Current
Master of Fine Arts - Acting
California Institute of The Arts
Bachelor of Arts - Communication And The Arts
University of Wisconsin, Green Bay