KEVIN FREEMAN
Warrenton ,VA
Summary
With excellent interpersonal and organizational skills, I successfully collaborated with individuals from diverse backgrounds and experience levels. Thrives in high-volume production environments, responding effectively to meet deadlines and achieve objectives. A self-starter, a proven ability to handle multiple levels of tasks and responsibilities. With over 14 years of customer service experience and 24 years of managerial experience, brings a wealth of knowledge to any team. The ability to analyze operational and logistical needs allows for addressing trends and making informed decisions. Proficient in problem-solving and conflict resolution, always paying attention to detail.
Overview
25
25
years of professional experience
Work History
Logistics Service Manager
Vulcan Materials
08.2018 - Current
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Resolved customer complaints in a professional and timely manner.
- Developed and implemented internal control processes and SOPs to meet customer service levels.
- Improved overall efficiency in dispatch acumen's resulting in a 12% increase in operational leverage saving 2.5 million dollars
- Managed over 300+ contract drivers in the DMV area.
Business Manager
United Parcel Service UPS
04.2004 - 07.2018
- Manage a staff of 105 Drivers and 5 full time Supervisors for the Reston Delivery C enter serving Tyson/ McLean delivery and operating area ensure electronic tracking and electronic visibility on all deliveries
- Maintain Safety, Service and Sales training and daily delivery/ pick up operations
- Support corporate and business unit requirements which contributed maintaining company policy implementation and knowledge transfer
- Ensure driver performance, On Time Network quality, productivity, and meeting of attendance standards
- Implement daily staffing and operational excellence and solutions with Package Dispatch supervisor
- Develop and revise delivery and pick up processes which included both the employee’s requirements and the documentation of those processes
- Coordinate with Health and Safety to implement impactful and knowledge based training to drivers and direct reports
- Organize freight logistical needs for 3rd largest retail mall in the US
- Continuously meet 98% or better on all on time delivery efficiencies for special accounts for top 50 retailers in US
- Implement processes and procedures to ensure daily ORMS support functions and reports are completed
- Maintained Operational leverage in all financial acumen.
On Road Supervisor
United Parcel Service UPS
01.2012 - 01.2013
- Managed a staff of 24 Drivers in Ashburn/ Lansdowne delivery and operating area
- Coordinated with Health and Safety to implement impactful and knowledge based training to drivers and direct reports
- Ensured driver performance, On Time Network quality, productivity, and meeting of attendance standards
- Reduced excess hours of drivers by 11.2% year over year
- Developed Pre-Work Communication meeting processes and implemented morning roll call for drivers
Preload Supervisor
United Parcel Service UPS
01.2008 - 01.2012
- Supervised staff of 65 Part time employees, and 6 Part time supervisors
- Maintained unload Pieces Per Hour (PPH) and operational efficiency in preload
- Increased PPH by 3.4% year over year
- Trained, supervised and mentored 2 Part time supervisors to Full time management
- Reduced workforce turnover to less than 5%
- Implemented new process and procedures for maintained efficiency levels for SLAW above 90%
- Effectively communicated changes and performance issues with operations team
- Handled disciplinary actions according to company policies
- Validated timecards for content/ accuracy and proper coding
- Provided feedback and coaching on operational issues and performances to direct report employees and supervisors
- Facilitated and/or audited training session and provided feedback
- Created, implemented, and facilitated practicum scenarios/sessions for training purposes, as needed
Regional OTR Driver
JB Hunt Transportation Services
01.2000 - 04.2004
- Maintained DOT certifications and endorsements
- Maintained accurate DOT logs and compliance
- Drove 18 Wheel Tractor-trailer
- Implemented all Route planning and logistics of delivery route, tolls, and weight, and height restrictions
- Extensive area knowledge of Washington DC Metro, 95 corridor North to Maine, South to Georgia, and west to Ohio and Pennsylvania
- Loaded and unloaded goods and freight from tractor-trailers, heavy-duty trucks, and flatbed vehicles.
- Made sure that deliveries were on time for scheduled appointments.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Education
Business Administration -
Strayer University
Washington01.2016
Diploma in Commercial Driving License - undefined
New England Tractor Trailer Training School
Baltimore, MD09.1993
Diploma - undefined
Thomas Jefferson School for Science and Technology
Fairfax, VA01.1985
Skills
- Operational & Staffing Management
- Compliance & Procedures Management
- Customer service
- Culture development
- Strategic business planning
- Regulatory compliance
- Verbal and written communication
- Process implementation
- Revenue generation
- Team leadership
- Analytical thinking
- Coaching and mentorship
- Process optimization
- Budget control
- Relationship building
- Workflow management
Additional Information
Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook/Edge, Google maps and calendar, Microsoft Access
Timeline
Logistics Service Manager
Vulcan Materials
08.2018 - Current
On Road Supervisor
United Parcel Service UPS
01.2012 - 01.2013
Preload Supervisor
United Parcel Service UPS
01.2008 - 01.2012
Business Manager
United Parcel Service UPS
04.2004 - 07.2018
Regional OTR Driver
JB Hunt Transportation Services
01.2000 - 04.2004
Diploma in Commercial Driving License - undefined
New England Tractor Trailer Training School
Diploma - undefined
Thomas Jefferson School for Science and Technology
Business Administration -
Strayer University
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