Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kevin frost

Norton,Massachusetts

Summary

Results-driven Senior Operations Manager known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and effective team management.

Overview

7
7
years of professional experience

Work History

Senior Operations Manager

WM
Norton, Massachusetts
02.2025 - Current
  • Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
  • Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
  • Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations.
  • Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way
  • Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Route Manager

WM
Norton, Massachusetts
11.2020 - 02.2025
  • Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding
  • Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
  • Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations.
  • Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way
  • Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Router & Dispatcher Combo

WM
Foxborough, Massachusetts
08.2018 - 10.2020
  • Supported Area Dispatch Supervisor in managing Centralized Dispatch Center operations.
  • Verified checks and balances to ensure complete coverage and monitor dispatcher shifts.
  • Ensured dispatcher coverage during breaks, sick leave, and vacation periods.
  • Managed cross-training and onboarding processes for new hires.
  • Participated in operational improvements and implementation of best practices.
  • Handled escalations following established documentation and procedures.
  • Collaborated with dispatchers and routers to enhance route coverage and efficiency.
  • Assigned daily and next-day work to drivers, accounting for load types and customer needs.

Education

Assumption University
Worcester, MA

Skills

  • Onboarding management
  • Performance management
  • Root cause analysis
  • Safety compliance
  • Documentation auditing
  • Route optimization

Affiliations

  • Volunteer / Coach Stoughton Youth Sports

Timeline

Senior Operations Manager

WM
02.2025 - Current

Route Manager

WM
11.2020 - 02.2025

Router & Dispatcher Combo

WM
08.2018 - 10.2020

Assumption University

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