Excel, Microsoft, Data Entry, Customer Service
Kevin Fuller
Marietta,GA
Summary
To obtain a full time position at a multifaceted company, that will allow me to utilize my skills while working in a Team oriented environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
19
19
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Customer Service
Tire Hub
1 2021 - Current
- Delivers great customer service through inbound and outbound calls
- Elevates Unresolved Customer Issues
- Provides B2B & AR support
- Reports to Customer Service Lead.
- Streamlined front desk operations for improved efficiency and customer service
- Provided excellent customer service, addressing guest concerns promptly and professionally
- Provided exceptional customer service, resolving complaints and answering queries promptly
- Assisted office operations for improved efficiency and customer service satisfaction
- Delivered world-class customer service to internal and external customers
- Developed and implemented strategies to deliver quality customer service
- Provided exceptional customer service to drive satisfaction
- Received consistent excellent feedback on work quality and customer service
- Provided friendly customer service to guests and addressed concerns
- Monitored customer service operations to confirm compliance with quality standards
- Improved customer service ratings and accurately solved problems using active listening and customer service skills
- Delivered exceptional customer service, addressing concerns and resolving issues promptly
Lead Driver
DHL
01.2018 - 01.2021
- Facilitated daily loading of trucks for five or more drivers
- Developed training structure for new drivers
- Conducted training for new drivers
- Promptly delivered and picked up freight for delivery to assigned destinations.
- Delivered over 150 packages
- Customer Service
General Manager
McDonalds
01.2008 - 01.2018
- Control Labor
- Food Cost
- Train New Managers
- Payroll.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed budget implementations, employee evaluations, and contract details
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Managed purchasing, sales, marketing and customer account operations efficiently
- Reported issues to higher management with great detail
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Education
No Degree - Business Management
Guilford Technical Community College
Jamestown, NC 06.2005 - Current
Skills
Certification
Serve Safe Certified
References
References are available upon request
Software
Timeline
Lead Driver
DHL
01.2018 - 01.2021
General Manager
McDonalds
01.2008 - 01.2018
No Degree - Business Management
Guilford Technical Community College
06.2005 - Current
Customer Service
Tire Hub
1 2021 - Current
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