Kevin Fuller
North Tazewell,VA
Summary
Experienced Dispatch Manager with 25+ years including 15 years as Transportation Manager in fleet operations, route coordination, and customer service. Known for leading teams, resolving delivery delays, and keeping quarry shipments on schedule.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Dispatch Manager
Appalachian Aggregates
Bluefield, Virginia
07.2018 - Current
- Manage daily operations of the dispatch team to ensure efficient workflow and customer service.
- Resolve dispatch delays by coordinating with loaders, drivers, and customer contacts to ensure timely deliveries.
- Schedule truck dispatch for quarry loads and customer deliveries.
- Coordinate haul routes with sales and scale house teams.
- Review shipping tickets and dispatch records for quarry orders.
- Resolve customer complaints regarding late or incomplete deliveries.
- Develope communication protocols for CSR's, scale operators, and drivers to provide accurate transit updates and enhance operational efficiency.
- Direct communication between quarry manager, quarry crews and transport carriers.
- Oversee contract haulers to manage their assignments and destinations for six locations.
- Communicate with superintendents and sales department and report any changes in customer’s needs concerning products and service.
- Recruit, interview, and hire qualified CSR's and Scale Operators.
- Systems Manager of the JWS/Apex software.
- Operate Drone on Monthly flights and process data for inventory.
Dispatch Manager/Transportation Manager
Pounding Mill Quarry Corp.
Bluefield, VA
09.1997 - 07.2018
- Managed dispatch operations for a fleet of 25 on-road trucks, ensuring timely delivery of stone across four quarries.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated haul routes with sales and scale house teams.
- Scheduled truck dispatch for quarry loads and customer deliveries.
- Resolved dispatch delays with loaders, drivers, and customer contacts.
- Resolved customer complaints about late or incomplete deliveries, enhancing customer satisfaction.
- Balanced deliveries based on inventory levels to optimize logistics.
- Reviewed shipping tickets and dispatch records for quarry orders.
- Directed communication between quarry manager, quarry crews and transport carriers.
- Developed communication protocols between CSRs, scale operators and drivers, facilitating accurate updates during transit.
- Maintained records of shipments, driver logs and vehicle maintenance schedules
- Oversee On road Mechanics and schedule repairs at local truck shops.
- Systems Manager of JWS/Apex software.
Class B CDL Truck Driver
Blue Grass Oils Inc.
North Tazewell, VA
03.1992 - 09.1997
- Hauled bulk oil and fuel loads, ensuring timely deliveries for businesses and homes.
- Adhered to DOT regulations, company policies, and hazardous material safety rules to ensure safe transport.
- Completed delivery logs and route paperwork with precision to maintain compliance.
Education
Associate of Science - Computer Systems Mgmt/Business Admin Mgmt
National Business College
Bluefield, VA05-2001
Skills
- Dispatch management
- Load scheduling
- Fleet operations
- JWS/Apex management
- Problem solving
- Customer communication/service
- Logistics coordination
Certification
- FAA Part 107 Remote Pilot Certificate
- Surface Foreman Mineral Mining
Timeline
Dispatch Manager
Appalachian Aggregates
07.2018 - Current
Dispatch Manager/Transportation Manager
Pounding Mill Quarry Corp.
09.1997 - 07.2018
Class B CDL Truck Driver
Blue Grass Oils Inc.
03.1992 - 09.1997
Associate of Science - Computer Systems Mgmt/Business Admin Mgmt
National Business College