Kevin Galan
Laredo,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Youth Leader Volunteer
Iglesia Cristiana Misericordia
06.2024 - Current
- Enhanced youth engagement by organizing team-building activities and group discussions.
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Mentored younger volunteers, providing them with guidance and support in their roles as youth leaders.
Customer Service Representative
Domino’s
07.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Criminal Justice
Laredo Community College
Laredo, TX05.2027
High School Diploma -
John B Alexander High School
Laredo, TX05.2024
Skills
- Teamwork
- Communication
- Creativity
- Responsibility
- Time Management
- Attention to detail
- Problem-solving
- Problem Resolution
Awards
- High School Diploma
- Microsoft Word Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Youth Leader Volunteer
Iglesia Cristiana Misericordia
06.2024 - Current
Customer Service Representative
Domino’s
07.2023 - Current
Associate of Applied Science - Criminal Justice
Laredo Community College
High School Diploma -
John B Alexander High School
Similar Profiles
Vania De SantiagoVania De Santiago
Sunday School Teacher at Iglesia Cristiana Restauración AdulamSunday School Teacher at Iglesia Cristiana Restauración Adulam
Nairovis B. LiccienNairovis B. Liccien
Bible School Coordinator Assistant, And Teacher at Iglesia Cristiana Betania, A.D.Bible School Coordinator Assistant, And Teacher at Iglesia Cristiana Betania, A.D.
Manuel IsabelManuel Isabel
Rev. Pastor at Iglesia Cristiana Rey De ReyesRev. Pastor at Iglesia Cristiana Rey De Reyes
Georgina AguilarGeorgina Aguilar
Sales Promoter at Family BusinessSales Promoter at Family Business
Veronica LozanoVeronica Lozano
Hostess at Lin’s Grand BuffetHostess at Lin’s Grand Buffet