Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Gallegos

San Antonio

Summary

Experienced with negotiation and management, ensuring compliance and mitigating risks for successful outcomes. Uses meticulous attention to detail and effective communication to streamline contract processes. Knowledge of legal requirements and regulatory standards, ensuring all contracts meet necessary guidelines. Proven ability to manage contracts, coordinate schedules, and handle confidential information with integrity. Strong focus on team collaboration and achieving results, adapting efficiently to changing needs. Skilled in document preparation, communication, and problem-solving, valued for reliability and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Contract Specialist Assistant

VIA Metropolitan Transit
12.2024 - Current
  • Maintains digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Provides administrative support for the Contracts Department in a timely manner.
  • Performs basic research for Contract Specialist to assist with the preparation and execution of Contracts.
  • Reduces errors in documentation by implementing quality control measures for all contracts and related materials.
  • Maintains a keen understanding of evolving regulatory requirements surrounding contracts, ensuring continued alignment with best practices.
  • Proven ability to learn quickly and adapt to new situations.
  • Follows-up on past due payments to facilitate prompt collection of payments.
  • Reviews invoices for accuracy and completeness prior to issuing payments.

Sr. Auto Adjuster

USAA
10.2023 - 12.2024
  • Identified and managed existing and emerging risks that stem from business activities and the job role. Ensured risks associated with business activities are effectively identified, measured, handled, and controlled. Followed written risk and compliance policies, standards, and procedures for business activities. Investigate and figured out coverage and liability, evaluate, negotiate, and settle low complexity to high complex non- injury auto and low complexity unscheduled personal property claims such as comprehensive, collision, property damage liability, uninsured motorist property damage, personal property and rental vehicle coverages for total loss and repairable vehicles.
  • Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
  • Improved overall efficiency in handling claims by staying current on industry trends, technology advancements, and training opportunities.

Auto Adjuster

Allcat Claims Service, LLC
04.2022 - 10.2023
  • Responsible for new account acquisitions. Handling claims in a timely manner. Provide excellent customer service. Spoke with all parties regarding auto claims to push claims forward. Determine liability. Perform manager delegation duties to guide our team for success.
  • Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
  • Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.

E Store Shopper

HEB
02.2021 - 02.2022
  • Provided excellent customer service. Take out groceries to customers in a timely manner. Audit department carts to insure product is to quality standards. Train new e store shoppers to provide exceptional service in an efficient manner.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Customer Service Representative

Conduent
05.2018 - 12.2020
  • Finalized customer payments for toll crossings. Communicate with customers regarding outstanding balances. provide answers to customer questions in a professional manner. Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

Memorial High School
San Antonio
07-2010

Skills

  • Customer service
  • Computer literacy in: Microsoft excel, Microsoft word, Infor, Outlook, Contract files, Acrobat
  • Insurance knowledge, Claims Processing, Negotiation, Investigations, Insurance Verification, Policies and Procedures
  • Time management, Leadership
  • Research and analysis
  • Quality assurance
  • Problem-solving
  • Friendly, positive attitude
  • Risk mitigation

Certification

  • Core Certificate: Foundations of Sourcing and Contracting CEU: 2.40, NIGP - 04/17/2025

Timeline

Contract Specialist Assistant

VIA Metropolitan Transit
12.2024 - Current

Sr. Auto Adjuster

USAA
10.2023 - 12.2024

Auto Adjuster

Allcat Claims Service, LLC
04.2022 - 10.2023

E Store Shopper

HEB
02.2021 - 02.2022

Customer Service Representative

Conduent
05.2018 - 12.2020

GED -

Memorial High School

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