Transportation professional with more than 25 years of experience, noted for leadership and effective communication. Demonstrated success in researching complex issues and implementing training programs. Outstanding organizational and time management skills, with a history of meeting deadlines. Focused on integrity and teamwork, positively impacting diverse work environments.
Overview
40
40
years of professional experience
Work History
Manager of Fixed Route Operations
Mass Transportation Authority
08.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervised operations staff and kept employees compliant with company policies and procedures.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Developed and implemented strategies to maximize customer satisfaction.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Assistant Manager of Transportation Services
Mass Transportation Authority
10.2015 - Current
Coordinator of Training
Mass Transportation Authority
09.2014 - 10.2015
Transit Operator
Mass Transportation Authority
08.2011 - 09.2014
Kelly Services
02.2011 - 07.2011
Company Overview: TRW Automotive
Crew Leader
US Census
04.2010 - 10.2010
Professional Driver/Trainer
MTS Transportation
03.2001 - 06.2008
Owner Operator/Driver
GMG Inc.
08.1998 - 01.2001
Area Manager
Hudson’s/Marshall Field’s
06.1996 - 08.1998
Store Manager
Kinney Shoe Corporation
11.1990 - 06.1995
US Navy
09.1985 - 11.1992
Education
Associate in Arts - undefined
Mott Community College
Flint, MI
Skills
Leadership and management
Training and development
Communication skills
Organizational abilities
Problem-solving expertise
Effective implementation of training procedures
Effective interpersonal skills with proven commitment to quality customer service