KEVIN GAO

Led UX design for arc OS, a web-based loan origination platform used by hundreds of credit unions. Designed and launched responsive workflows that supported 10K+ monthly loan applications.

• Conducted research with 50+ CU users to identify pain points in fraud resolution, directly shaping roadmap priorities.
• Delivered two fraud resolution workflows that reduced internal support escalations by 25% and cut resolution times by 30%.
• Built and scaled the Arc OS Midline UI Library, improving design consistency by 35% and reducing design-to-dev handoff time by 20%.
• Partnered with compliance, legal, and engineering teams to ensure regulatory alignment in sensitive flows.
• Facilitated cross-functional workshops to align teams on journey improvements and system-wide consistency.

Designed a centralized operations platform for Bowlero, consolidating 50+ spreadsheets into one SaaS dashboard used across 300+ venues.

• Conducted stakeholder interviews and legacy audits to define MVP features and streamline workflows.
• Helped secure $400K in additional scope by improving operational reporting tools.
• Improved efficiency by 20% by merging siloed workflows into a unified experience.

Produced high-fidelity visual assets for Apple News and OS campaigns during iOS 14 and macOS Catalina launches.

• Delivered 100+ weekly assets, including localized iconography, responsive layouts, and promotional imagery.
• Maintained pixel-perfect execution and visual consistency across tight deadlines.
• Collaborated with editorial, localization, and dev teams to ship creative on time and at scale.