Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Germain

Hallandale,FL

Summary

Dependable and detail-oriented individual with strong mechanical skills and eagerness to acquire new knowledge. Adept at policy development and staff management procedures, contributing to enhanced overall morale and productivity. Demonstrates commitment to completing challenging tasks in a timely and efficient manner. Available to work any shift and excels in collaborating with diverse management styles.

Overview

4
4
years of professional experience

Work History

Intern

Handy Inc.
06.2024 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

RTV AGENT

AKG Hardware
02.2024 - 05.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Presented feedback to management on customer service trends and improvement areas.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.

Guest Service Associate

Towne Park
12.2022 - 01.2024
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

CSR

U-Haul Moving & Storage at Sample Rd
11.2021 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
  • Consistently exceeded sales and product add-on quotas on a daily basis
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations
  • Answered customer calls promptly to avoid long wait times on hold
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Detailer

NEXXT UP DETAILING
08.2021 - 11.2021
  • Conducted daily Layered Process Audits in the department to ensure proactive control of the automobile manufacturing process
  • Made sure that site work was done safely and in accordance with the budget, schedule, and applicable building codes
  • Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces
  • Washed cars and trucks on a daily basis for auto dealership.

Intern

Equine-Assisted Therapies of South Florida
09.2020 - 01.2021
  • Assisted with incoming sales calls
  • Greeted incoming office visitors, answered questions, and directed individuals to desired locations to improve team efficiency
  • Set up equipment and kept an eye on customer networks for signs of intrusion
  • Sorted and organized a variety of materials, including physical files, spreadsheets, and reports
  • I'm good at dealing with a variety of customers.

Education

GED -

Aspire Academy
Fort Lauderdale, FL
01.2022

Skills

  • Communications
  • Establishing goals and setting priorities
  • Inventory control
  • Relationship building
  • Solid independent worker
  • Maintenance Work
  • Manual labor skills
  • Quick Learner
  • Computer Skills
  • Problem-Solving
  • Fast Learner
  • Teamwork and Collaboration

Languages

Haitian (Creole)
Native or Bilingual
English
Native or Bilingual

Timeline

Intern

Handy Inc.
06.2024 - Current

RTV AGENT

AKG Hardware
02.2024 - 05.2024

Guest Service Associate

Towne Park
12.2022 - 01.2024

CSR

U-Haul Moving & Storage at Sample Rd
11.2021 - 11.2022

Detailer

NEXXT UP DETAILING
08.2021 - 11.2021

Intern

Equine-Assisted Therapies of South Florida
09.2020 - 01.2021

GED -

Aspire Academy

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Kevin Germain