Kevin Gilbert

• Technical Writter supporting ISO 90001 audits and CMMI 3 audits.

• Answering Calls: Responding to customer inquiries, complaints, or requests efficiently and professionally.

• Providing Information: Offering details about products, services and policies

• Resolving Issues: Addressing customer concerns, processing orders, handling account-related questions

• Documenting Interactions: Logging call details, updating customer records, and escalating complex issues to the appropriate department.

• Following Scripts & Policies: Adhering to company guidelines and call scripts while maintaining a friendly tone.

• Handling High Call Volumes: Managing multiple calls in a fast-paced environment while maintaining

• Award for most calls answered

• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into hand held
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Works take out window, gather and packaging food for pick up