Kevin Gilmartin
West Palm Beach
Summary
Dynamic professional with extensive experience in customer service and sales, notably at City Fish Market. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Skilled in point of sale operations and inventory management, consistently driving repeat business and optimizing sales through strategic promotions and exceptional service.
Overview
9
9
years of professional experience
Work History
Server
City Fish Market
Boca Raton
01.2015 - 01.2019
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Owner and Salesman
All Season Custom Carpet
Red Bank
01.2010 - 01.2015
- Researched potential partners in order to expand services offered.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Recruited, hired and trained new hires to optimize profitability.
- Listened to customer needs to identify and recommend best products and services.
- Generated leads from cold-calling prospective clients.
- Developed relationships with key accounts to increase sales volume.
- Negotiated prices and set up contracts to finalize sales agreements.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Greeted customers and provided information about products and services.
- Maintained list of prospects for future marketing efforts.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Demonstrated product features, benefits and use to potential buyers.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Hosted special events to boost brand awareness and increase community engagement.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented successful sales strategies to meet business goals.
Education
Associate of Arts - Business
Brookdale Community College
Lincroft, NJ01-1975
Skills
- Customer service
- Point of sale operation
- Food safety
- Order accuracy
- Menu knowledge
- Cash handling
- Problem solving
- Shift management
- Inventory management
- Sales promotion
- Effective communication
- Dining area cleanliness
- Table setting knowledge
- Menu presentation
- Guest seating
- Order management
- Food spoilage prevention
- Quality control
Timeline
Server
City Fish Market
01.2015 - 01.2019
Owner and Salesman
All Season Custom Carpet
01.2010 - 01.2015
Associate of Arts - Business
Brookdale Community College
Similar Profiles
Joseph CampioniJoseph Campioni
Manager at City Fish MarketManager at City Fish Market
Zachari HaroucheZachari Harouche
Server/Bartender/Banquet Captain/Key Manager at City Fish MarketServer/Bartender/Banquet Captain/Key Manager at City Fish Market
Lona O'Rourke-BrownLona O'Rourke-Brown
General Manager at City Fish MarketGeneral Manager at City Fish Market
Damarcus HerringDamarcus Herring
Lot Associate at Home Depot.comLot Associate at Home Depot.com
Yelena ReyesYelena Reyes
Cafeteria Manager at Presidente SupermarketsCafeteria Manager at Presidente Supermarkets