Kevin Givens
Houston,DE
Summary
Proven track record in driving sales growth at Goebel Fasteners, leveraging superior organizational skills and exceptional customer service to exceed quotas. Skilled in CRM proficiency and client relationship management, consistently enhancing customer satisfaction and loyalty. Achieved significant revenue increases by mastering upselling and cross-selling techniques, demonstrating a commitment to excellence and a results-driven approach. Highly experience in sales, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Goebel Fasteners
05.2023 - 06.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Inside Sales Lead Qualifier
Aggreko
06.2017 - 07.2022
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Generated reports on sales activities using Excel spreadsheets for analysis at monthly management meetings.
Telemarketing Manager/Outbound Sales Representative
Aggreko
04.2007 - 06.2017
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Addressed any customer complaints or issues in a timely manner, ensuring resolutions were satisfactory for all parties involved.
- Conducted ongoing market research to identify new business opportunities and expand the company''s reach in target markets.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
- Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
- Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
- Streamlined internal processes, optimizing efficiency within the telemarketing department.
- Collaborated with cross-functional teams on marketing initiatives to maximize lead generation efforts and drive sales growth.
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
- Conducted regular performance evaluations for staff members, identifying strengths and areas for improvement.
- Cultivated strong client relationships through proactive communication, helping maintain high levels of customer satisfaction and loyalty.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
Education
Associate of Arts - American History
Lone Star College Kingwood
Kingwood, TX05.2003
High School Diploma -
New Caney High School
New Caney, TX05.2000
Skills
- Superior organizational skills
- Upselling and Cross Selling
- Client Relationship Management
- Exceptional customer service
- Email and Phone Etiquette
- CRM proficiency
- Cold calling expertise
- Documentation And Reporting
- Driven
- Attention to Detail
- Cheerful and energetic
Timeline
Inside Sales Representative
Goebel Fasteners
05.2023 - 06.2024
Inside Sales Lead Qualifier
Aggreko
06.2017 - 07.2022
Telemarketing Manager/Outbound Sales Representative
Aggreko
04.2007 - 06.2017
Associate of Arts - American History
Lone Star College Kingwood
High School Diploma -
New Caney High School
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