Kevin Gomes
McKinney,TX
Summary
SALES AND CLIENT REPRESTATIVE Career Objective As a highly driven sales professional with 3+ years of experience, I am eager to contribute my advanced expertise in sales, customer service, and team building to a dynamic Sales role. My proven track record of exceeding sales goals and delivering exceptional customer experiences in various environments demonstrates my adaptability and ability to thrive in challenging situations. I am committed to leveraging my knowledge and skills to consistently exceed expectations and provide the ultimate shopping experience for every customer.
Overview
6
6
years of professional experience
Work History
Client Advisor
Neiman Marcus
02.2022 - Current
- Informed and suggested new products to customers.
- Assisted customers in depositing and withdrawing cash.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Completed daily logs, tracked data and managed clients' book of business.
- Monitored and updated financial plans to comply with client goals.
- Greets and welcomes clients throughout all areas of the store
- Connect with clients in a friendly and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibit behaviors that support client satisfaction goal
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client’s needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of InCircle program and opens new accounts
- Achieves personal sales and out of home base selling goals (KPI)
- Cultivates client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilize digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
- Assist in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
- Partner with others to provide best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintain positive working relationships throughout company
Product Sales Specialist
Nebraska Furniture Mart
06.2021 - 01.2022
- Effectively presented, promoted, and sold products/services to both existing and prospective customers using persuasive communication
- Developed and implemented sales strategies to increase profits.
- Conducted comprehensive cost-benefit and needs analyses to identify and address customer needs
- Fostered, developed, and sustained positive business and customer relationships
- Swiftly resolved customer issues and complaints, ensuring maximum satisfaction
- Consistently achieved and exceeded sales targets and outcomes within designated timeframes
- Collaborated with team members and cross-functional departments to optimize sales efforts
- Generated over $100K in invoiced sales monthly, with exceptional performance in upselling additional products and services
Guest Advocate
Target
08.2019 - 05.2021
- Collaborate effectively with team members to achieve and surpass store goals while fostering a harmonious work environment
- Proactively ensure safe working and shopping conditions for co-workers and customers by adhering to store policies and procedures
- Embrace continuous learning opportunities to improve personal performance and contribute to overall store success
- Support fellow team members, fostering a strong and united team dynamic
- Enhance customer experience and drive sales by implementing Target's customer service model and exceeding customer expectations
- Continuously expand knowledge of company products to guide and inform customers effectively
- Maintain exceptional housekeeping and visual merchandising standards to create an appealing and convenient shopping experience for customers
- Adhere to store cash protection procedures when completing sales transactions
- Utilize selling expertise to generate additional sales at the cash register, building customer loyalty and satisfaction
- Handle product returns, cash refunds, and product exchange requests, while using these interactions to enhance the customer shopping experience further
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Cashier/Customer Serivce
Walmart
01.2018 - 01.2019
- Strive to ensure guests enjoy memorable shopping experience by attentively
- Addressing their needs and promptly resolving any concerns
- And maintaining appropriate cash levels for smooth operations
- Showcase exceptional multitasking abilities by efficiently handling multiple
- Stations and responsibilities simultaneously, maximizing productivity and
- Customer satisfaction
Education
No Degree - Business Analytics
UTD
Dallas TX05.2024
High School Diploma - Business Management
McKinney North High, University of Texas
Dallas, TX05.2019
Skills
- Interpersonal Communication
- Product research
- Persuasive negotiation
- Goal-driven mindset
- Relationship cultivation
- Attentive Listening
- Effective Time Management
- Customer Service
- Negotiation Tactics
- Performance Improvement
- Sales Expertise
- Client Service
- Customer Relations
- Sales Closing
- Relationship Building
- Sales Forecasting
- Resilience
- Collaborative teamwork
- Languages
- English
- Bengali
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve sales goal, earning recognition from upper management and financial reward.
Timeline
Client Advisor
Neiman Marcus
02.2022 - Current
Product Sales Specialist
Nebraska Furniture Mart
06.2021 - 01.2022
Guest Advocate
Target
08.2019 - 05.2021
Cashier/Customer Serivce
Walmart
01.2018 - 01.2019
No Degree - Business Analytics
UTD
High School Diploma - Business Management
McKinney North High, University of Texas
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