Kevin Gomes
Framingham,MA
Summary
Committed and hardworking Front End Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Front End Associate
Dicks Sporing Goods
10.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Associate
Target
11.2020 - 01.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Administration And Management
Massachusetts Bay Community College
Wellesley Hills, MA06.2025
High School Diploma -
Framingham High School
Framingham, MA06.2023
Skills
- Product Restocking
- Merchandising and Display Assembly
- Retail Transactions
- Display Setup
- Customer Service
- Merchandise Recommendations
- Team Contribution
- Cash Handling
- Customer Assistance
- Loss Prevention
- Friendly and Helpful
Timeline
Front End Associate
Dicks Sporing Goods
10.2021 - Current
Associate
Target
11.2020 - 01.2021
No Degree - Business Administration And Management
Massachusetts Bay Community College
High School Diploma -
Framingham High School
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