Kevin Gomez
Compton,CA
Summary
With a robust background at ABM Industries, I excel in project management and fostering client relations, demonstrating a keen ability to enhance service delivery and drive financial performance. My leadership in streamlining operations and mentoring teams has significantly improved efficiency and customer satisfaction, showcasing my strategic planning and interpersonal skills.
I have also open arenas like, The Forum when it reopen, T- Mobile Arena, Golden One Center, BMO Stadium, Allegiant Stadium, and Sofi. I work in events like The Super Bowl in LA, World Series at Dodger Stadium, All star game of MLS, MLS Final.
Overview
12
12
years of professional experience
Work History
Project Manager
ABM Industries
Los Angeles, CA
03.2023 - 06.2024
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills.
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
- Excellent verbal and written business communication skills.
- Business savvy and financial accountability, including understanding of profit/loss statements.
- Understanding of the service industry practices, process and trends.
- Prior management or supervisor experience in the sports and/or entertainment fields.
- Solid accounting and business acumen.
- Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
- Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs.
- Provide customers with information regarding additional services available
- Respond to customer inquiries; discuss and resolve with customer pending complaints/ feedback;
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
- Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
- Understand applicable union contracts and develop effective working relationship with local labor unions.
- Develop and maintain solid relationship with customer and be the face for the customer;
- Understand customer requirements and offer services to meet their needs.
- Increase billable services provided and add value to the customer by providing additional or periodic services (TAG work)
- Monitor financial performance and identify steps required to ensure budgetary goals are met;
- Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget;
- Report accidents and property damage in an accurate and timely manner.
Supervisor
ABM Industries
Los Angeles, CA
12.2013 - 03.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cleaner
ABM Industries
Los Angeles, CA
10.2012 - 12.2012
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Bowl washing and power washing bowl seats and exterior of stadium.
- Carpet cleaning.
- Striping and waxing floors.
- Forklift driving.
Education
Criminal Justice
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Morningside High School
Inglewood, CA06.2010
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Schedule Management
- Client Relations
- Strategic Planning
- Staff Management
- Work flow planning
- Budgeting and forecasting
- Project scope
- Coaching and Mentoring
Timeline
Project Manager
ABM Industries
03.2023 - 06.2024
Supervisor
ABM Industries
12.2013 - 03.2023
Cleaner
ABM Industries
10.2012 - 12.2012
Criminal Justice
East Los Angeles College
High School Diploma -
Morningside High School