Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Gonzalez

Winter Haven,FL

Summary

Dynamic Regional Operations Manager with proven expertise in enhancing operational performance and driving customer satisfaction in fast-paced environments. Skilled in optimizing processes, managing budgets, and leading cross-functional teams. Known for building strong relationships with stakeholders, streamlining operations, and enforcing compliance to improve efficiency and organizational effectiveness. Bilingual in English and Spanish.

Overview

14
14
years of professional experience

Work History

Regional Operations Manager

WD Wright - Wright of Florida
Central Florida, FL
03.2024 - 10.2024

• Enhanced organizational efficiency by coordinating with regional managers to implement best practices and streamline operations, leading to measurable improvements in regional performance.

• Conducted thorough performance reviews and developed corrective action plans, ensuring alignment with company goals and driving consistent growth across locations.

• Boosted client satisfaction through effective communication, problem-solving, and relationship management with local vendors, suppliers, and key stakeholders.

• Managed regional budgets, provided accurate financial forecasting, and identified cost-saving opportunities that contributed to optimized resource allocation and increased profitability.

• Oversaw facility expansions across multiple locations, ensuring adherence to budgetary constraints and timely completion of projects.

• Spearheaded initiatives to enforce compliance with federal, state, and local regulations, reducing operational risks and maintaining high standards of safety.

• Developed and led weekly meetings with regional teams to review key metrics, address operational challenges, and ensure continuous improvement in service delivery.

Senior Operations Manager

American Airlines
Dallas, TX
03.2015 - 02.2024

• Directed workforce planning, volume predictions, and capacity optimization to support operational excellence across multiple departments.

• Fostered a culture of data-driven decision-making, utilizing performance metrics to inform strategies that enhanced efficiency and reduced operational costs.

• Collaborated with cross-functional teams to execute large-scale initiatives, ensuring seamless project execution and driving company-wide improvements.

• Strengthened employee retention by cultivating a positive work environment, promoting teamwork, and offering growth opportunities for professional development.

• Oversaw budget management processes, reducing costs through strategic resource allocation and proactive identification of inefficiencies.

• Maintained regulatory compliance by staying current on industry standards and implementing necessary updates across all operational areas.

HR Benefits Manager

Aon Hewitt
San Juan, PR
07.2010 - 02.2015

• Managed comprehensive benefits programs, including health, welfare, and retirement plans, ensuring compliance with federal and local regulations.

• Built and maintained relationships with external vendors, supporting company goals through strategic partnerships and effective benefits administration.

• Led initiatives to streamline the benefits enrollment process, improving onboarding efficiency and enhancing employee satisfaction.

• Conducted workshops and training sessions on benefits, empowering employees to make informed decisions about their financial futures.

Education

Bachelor of Science - Business Management

National University
San Diego, CA
05-2008

Technical Certificate - Software Engineering

University of South Florida
Tampa, FL

Skills

Operations Management & Optimization

Regional & Multi-Location Management

Budgeting & Financial Forecasting

Regulatory Compliance & Safety Standards

Team Leadership & Development

Strategic Planning & Business Growth

Process Improvement & Efficiency

Vendor & Supply Chain Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Regional Operations Manager

WD Wright - Wright of Florida
03.2024 - 10.2024

Senior Operations Manager

American Airlines
03.2015 - 02.2024

HR Benefits Manager

Aon Hewitt
07.2010 - 02.2015

Bachelor of Science - Business Management

National University

Technical Certificate - Software Engineering

University of South Florida
Kevin Gonzalez