KEVIN GONZALEZ
Hialeah,FL
Summary
High performing Retail and Customer Service Representative with over 10 years of experience specializing in firearms. Reliable and friendly professional with the ability to operate with little oversight and collaborate in a team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Range Officer
Ace's Indoor Shooting Range
03.2010 - 01.2011
- Primary duty was to organize, conduct and supervise safe shooting practices
- Performed regular sanitation and maintenance of range facilities
- Guided new shooters and customers on safety protocol
- Assist customers with appropriate lane and target operation
- Beginner firearms training
Retail Associate
Florida Gun Center
06.2011 - 11.2014
- Retail sales specializing in firearms and sporting goods
- Assisting customers in product selection
- Range and store maintenance
- New employee training
- Maintaining a properly accounted for inventory
- Providing maintenance on store as well as customer owned firearms
- Operating the point of sale systems
- Range admission and supervision
- Beginner to intermediate firearms training
- Familiarization of laws and regulations regarding firearms
Retail Associate
Warrior Gun Range & Shop
01.2015 - 09.2017
- Retail sales specializing in firearms and sporting goods
- Assisting customers in product selection
- Range and store maintenance
- New employee training
- Maintaining a properly accounted for inventory
- Providing maintenance on store as well as customer owned firearms
- Operating the point of sale systems
- Range admission and supervision
- Beginner to intermediate firearms training
- Familiarization of laws and regulations regarding firearms
Assistant Manager
Charlie's Armory
09.2017 - 03.2018
- Retail sales specializing in firearms and sporting goods
- Assisting customers in product selection
- Maintaining a properly accounted for inventory
- Operating the point of sale systems
- Product ordering and stocking
- Special product consultation and ordering
Repair Liaison
Taurus USA
03.2018 - 01.2020
- Responsible for the knowledge and whereabouts of each and every firearm in the possession of the repair department which could exceed 20,000 firearms
- Performs an inventory of all firearms in the Repair department by service order to ensure that inventory is balanced
- Closes out and gives a final disposition for items being sent to the Shipping department
- Sits on a review board panel to review, analyze and determine the disposition of the items sent for review; assists the legal team with addressing potential legal claims and trends; authorizes replacements approved by the review board
- Checks and tests defective firearms; assists with acquiring parts or accessories when needed to resolve customer service or repair issues
- Processes and logs all items destroyed by the Repair department
- Coordinates with the Receiving department to process and repair all inbound firearms
- Coordinates with the CS Resolution Specialist to resolve customer related concerns and/or problems found
- Pulls items that have been updated and confirmed by customer service so the repair item can be returned to the customer
- Responds to customer and internal emails to resolve issues that may need additional support
- Attends industry shows as needed to support sales team
- Provides guidance to lower level personnel; works with them to correct process related deficiencies
- Assists gunsmiths in deciphering customer notes or complaints to resolve customer requests
- Responsible for the engraving process for refurbished firearms; firearms cannot be sold with the same serial number twice so they have to be re-engraved
- Safely operating machinery such as forklifts, laser engravers, and hydraulic presses
Office Manager
American Asphault
01.2020 - 06.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales Associate
Lou's Police Distributors
08.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Barbara Goleman Senior High School
12.2010
First Responder
Miami Dade College
Miami, FL03-2022
Emergency Medical Technician
Miami Dade College
Miami, FL07-2022
Paramedicine
Miami Dade College
Miami, FL01-2023
Fire Academy
Miami Dade College
Miami, FL07-2024
Skills
- Problem Solving
- Time Management
- Efficient and Independent Functioning
- Extensive firearm knowledge
- Computer and Technology Proficiency
- Merchandising
- Relationship Building
- Sales Expertise
- Listening and Consultation Skills
- Employee Development
Certification
-NRA Certified Range Safety Officer
-AHA CPR Certified
-Florida Licensed Emergency Medical Technician
-Florida Licensed Firefighter 1 & 2
Languages
Spanish
Full Professional
Timeline
Sales Associate
Lou's Police Distributors
08.2022 - Current
Office Manager
American Asphault
01.2020 - 06.2022
Repair Liaison
Taurus USA
03.2018 - 01.2020
Assistant Manager
Charlie's Armory
09.2017 - 03.2018
Retail Associate
Warrior Gun Range & Shop
01.2015 - 09.2017
Retail Associate
Florida Gun Center
06.2011 - 11.2014
Range Officer
Ace's Indoor Shooting Range
03.2010 - 01.2011
-NRA Certified Range Safety Officer
-AHA CPR Certified
-Florida Licensed Emergency Medical Technician
-Florida Licensed Firefighter 1 & 2
High School Diploma -
Barbara Goleman Senior High School
First Responder
Miami Dade College
Emergency Medical Technician
Miami Dade College
Paramedicine
Miami Dade College
Fire Academy
Miami Dade College
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