Kevin Goudeau
Phoenix,AZ
Summary
Dynamic Customer Care Specialist with a proven track record at Johnson & Johnson, excelling in customer satisfaction and technical troubleshooting. Leveraged critical thinking and adaptability to resolve complex issues, enhancing customer experiences and driving process improvements. Recognized for maintaining professionalism and attention to detail in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Johnson & Johnson
Phoenix, AZ
05.2019 - 08.2023
- Delivered high-quality customer support by addressing inquiries, resolving concerns, and ensuring positive customer experiences.
- Maintained accurate customer records and documented interactions according to company standards.
- Collaborated with team members to resolve complex customer issues efficiently.
- Demonstrated strong communication and problem-solving skills while working in a fast-paced environment.
- Consistently maintained professionalism and empathy during customer interactions.
Education
High School Diploma -
Cesar Chavez
Laveen, AZ05.2014
Skills
- Customer Service & Support
- Customer Relationship Management
- Conflict Resolution
- Active Listening
- Verbal & Written Communication
- Problem Solving
- Team Collaboration
- Data Entry & Documentation
- Process Improvement
- Time Management
- Multitasking
- Technology & Systems Monitoring
Timeline
Customer Care Specialist
Johnson & Johnson
05.2019 - 08.2023
High School Diploma -
Cesar Chavez