Kevin Govan
Boston,MA
Summary
Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for customer and company satisfaction. Offering a strong background in communicating with clients to foster loyalty and satisfaction.
Dynamic Security Supervisor with proven leadership in team management, CCTV monitoring, and customer service. Skilled in implementing security protocols and incident response strategies to enhance safety and operational efficiency.
Overview
9
9
years of professional experience
Work History
AV Technician
Harvard University
Boston, MA
02.2019 - 05.2022
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Operated audio-visual equipment for lectures, events, and presentations.
- Collaborated with faculty to assess technical needs for classroom environments.
- Implemented maintenance schedules to ensure optimal performance of AV systems.
- Managed set-up and breakdown of event spaces for various campus functions.
- Resolved technical issues promptly during live events to minimize disruptions.
Barback
Neds Devine
Boston, MA
05.2019 - 02.2023
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Replaced empty kegs and soda syrups.
- Assisted bartenders in preparing and serving drinks efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Stocked and replenished supplies, optimizing inventory levels for smooth operations.
Food Runner
Neds Devine
Boston, MA
06.2017 - 02.2020
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Answered questions from restaurant patrons regarding menu items.
- Delivered food items to tables ensuring each restaurant patron received correct order.
Bouncer
Neds Devine
Boston, MA
02.2017 - 02.2020
- Enforced dress codes and refused objectionable attire.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
Security Supervisor
Red Sea Security
Boston, MA
03.2024 - Current
- Supervised security personnel to ensure adherence to safety protocols and procedures.
- Conducted regular training sessions to enhance team performance and operational efficiency.
- Implemented incident response strategies, minimizing risks and enhancing security measures.
- Coordinated with local law enforcement for effective communication during emergencies.
- Developed security assessment reports, identifying vulnerabilities and recommending improvements.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
High School Diploma -
McKinley High School
90 Warren AveSkills
- Computer skills
- Good listening skills
- Effective Time Management
- Desktop Technical Support
- Help Desk Operations
- Desktop and laptop installations
- Professional Customer Service
- Technical Support
- Leadership
- Customer service
- Coordinated
- Team leadership
- CCTV monitoring
- Staff management
Accomplishments
Completed a one year career development program Yearup greater Boston where I was able to improve my education and business skills. Also finished a six month internship at Harvard University as a AV technician.
Timeline
Security Supervisor
Red Sea Security
03.2024 - Current
Barback
Neds Devine
05.2019 - 02.2023
AV Technician
Harvard University
02.2019 - 05.2022
Food Runner
Neds Devine
06.2017 - 02.2020
Bouncer
Neds Devine
02.2017 - 02.2020
High School Diploma -
McKinley High School