Kevin Gravitt
USA
Summary
Efficient professional with background in customer service and operations management. Known for productivity and ability to complete tasks swiftly with precision. Skilled in inventory management, transaction processing, and customer relationship building. Excel at communication, problem-solving, and adaptability, ensuring smooth operational flow and high levels of client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Equipment Rental Specialist
Sunbelt Rentals
Panama City, USA
07.2023 - Current
- Assisted customers in selecting rental equipment based on project needs.
- Processed rental agreements and managed customer documentation efficiently.
- Coordinated equipment deliveries and pickups to ensure timely service.
- Maintained inventory records and ensured equipment cleanliness and functionality.
- Provided product knowledge to customers for informed decision-making.
- Collaborated with team members to resolve customer inquiries promptly.
- Utilized rental management software for tracking equipment availability and status.
- Educated clients on proper usage and safety protocols for rented equipment.
- Recorded rental contracts and information.
- Maintained accurate records of all rentals including contracts, invoices, payment histories and maintenance requests.
Self Employed
Gravityent
Panama City Beach, Florida
01.2020 - Current
- Customer service and staffing
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Delivery Driver/Warehouse
Climatic Comfort Products
11.2022 - 05.2023
- Delivered products to customers, ensuring timely and safe transportation.
- Loaded and unloaded delivery vehicles, maintaining organization of items.
- Communicated with dispatch to confirm delivery schedules and routes.
- Inspected delivery vehicle for safety and operational readiness before trips.
- Provided excellent customer service during product drop-offs and pickups.
Restaurant General Manager
Fun Pass ENT
Panama City Beach, USA
10.2020 - 07.2022
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff schedules to optimize labor efficiency and coverage.
- Implemented training programs to enhance employee skills and service quality.
- Ensured compliance with health and safety regulations throughout the restaurant.
Customer Service Representative
club la vela
Panama City Beach, USA
04.2015 - 10.2018
- Provided outstanding customer support to enhance guest experiences at a popular entertainment venue.
- Assisted guests with inquiries and resolved issues promptly and professionally.
- Managed ticketing processes efficiently during high-traffic events and busy weekends.
- Educated guests on venue services, amenities, and event schedules for better engagement.
- Collaborated with team members to ensure smooth operations during peak hours.
Sales & Collections
Rac Acceptance/Ashley furniture
Cumming, USA
05.2013 - 02.2014
- Sales floor, assisting customers, collections of overdue payments
- Assisted with customer requests and answered questions to improve satisfaction.
Sales and Money Manager
Big business center
Cumming, USA
07.2010 - 08.2012
Sales
UnderArmor
Cumming, USA
03.2009 - 06.2010
- Aided senior leadership by developing sales forecasts using analytics and sales representative feedback.
- Participated in sales training and workshops to improve product knowledge and sales techniques.
Lawn services
Nalley lawn services
05.2006 - 08.2008
Customer Service Representative
Jiffy Lube
Cumming, USA
- Assisted customers with inquiries and resolved concerns promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization in service areas.
- Collaborated with team members to enhance customer experiences.
- Provided product information and recommendations to guests effectively.
- Preform oil service and tires.
Education
High School -
North Forsyth High School
Skills
- Leadership
- Security
- Food safety
- Management
- Driving
- Box truck
- Restaurant management
- Delivery driver experience
- Communication skills
- Sales and marketing
- Active listening
- Kitchen management
- Customer service specialist
- Windows
- Staff training
Certification
- Class D Security
- Food Safety Certification
- crowd manger certification FL
- mewp Certification
- forklift Certification
Timeline
Equipment Rental Specialist
Sunbelt Rentals
07.2023 - Current
Delivery Driver/Warehouse
Climatic Comfort Products
11.2022 - 05.2023
Restaurant General Manager
Fun Pass ENT
10.2020 - 07.2022
Self Employed
Gravityent
01.2020 - Current
Customer Service Representative
club la vela
04.2015 - 10.2018
Sales & Collections
Rac Acceptance/Ashley furniture
05.2013 - 02.2014
Sales and Money Manager
Big business center
07.2010 - 08.2012
Sales
UnderArmor
03.2009 - 06.2010
Lawn services
Nalley lawn services
05.2006 - 08.2008
Customer Service Representative
Jiffy Lube
High School -
North Forsyth High School