KEVIN GRAY
Birmingham,AL
Summary
Dynamic technician with a proven track record at Meeks, excelling in troubleshooting and complex repairs. Recognized for enhancing operational efficiency and training new staff. Strong attention to detail and exceptional customer service skills, adept at multitasking under pressure, ensuring high-quality outcomes and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Technician
Meeks
01.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
MANGER
McDonald's Restaurant
03.2018 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Armed Security Officer
U.S. Security Associates
04.2015 - 12.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Sales Representative
T-Mobile Center
04.2013 - 04.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Loader
FedEx WAREHOUSE
03.2012 - 12.2013
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
Sales Associate
Home Depot
05.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Loader
Dollar General Warehouse
09.2010 - 09.2011
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
Waiting Staff Member
Outback Steakhouse
06.2007 - 01.2010
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Upheld company standards for presentation by consistently setting tables according to established guidelines.
- Effectively handled customer complaints, addressing concerns and finding satisfactory solutions.
- Managed multiple tables simultaneously, ensuring accurate order placement and prompt service.
Education
Bachelor of Science - Criminal Justice
Miles College
Fairfield, AL05-2012
MIDFIELD HIGH
Midfield, AL 05-2006
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Meeks
01.2021 - Current
MANGER
McDonald's Restaurant
03.2018 - 01.2021
Armed Security Officer
U.S. Security Associates
04.2015 - 12.2017
Sales Representative
T-Mobile Center
04.2013 - 04.2014
Sales Associate
Home Depot
05.2012 - 05.2013
Loader
FedEx WAREHOUSE
03.2012 - 12.2013
Loader
Dollar General Warehouse
09.2010 - 09.2011
Waiting Staff Member
Outback Steakhouse
06.2007 - 01.2010
Bachelor of Science - Criminal Justice
Miles College
MIDFIELD HIGH
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