Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Grewe

Summary

Experienced executive and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Williams Sonoma
05.2021 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

General Manager

Williams Sonoma
11.2017 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules..
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Associate Manager

Williams Sonoma
03.2014 - 11.2017
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Oversaw training and onboarding process for all newly hired employees.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager Quality/Customer Experience

Centurylink
08.2015 - 07.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Director of Operations

Qwest Communications
07.2000 - 08.2012
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Education

High School Diploma -

North St. Paul High
North St. Paul, MN
06.1973

Skills

  • Customer Relations
  • Team motivation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Sales Strategies
  • Retail Operations Management
  • Strategic Planning
  • Orientation and training
  • Employee Performance Evaluations
  • Project management abilities
  • Cost Control
  • Meeting facilitation
  • Consulting
  • Succession Planning
  • Customer Service
  • Team Leadership
  • Hiring and Training
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Employee Coaching and Mentoring

Timeline

Assistant Manager

Williams Sonoma
05.2021 - 12.2023

General Manager

Williams Sonoma
11.2017 - 01.2021

Manager Quality/Customer Experience

Centurylink
08.2015 - 07.2017

Associate Manager

Williams Sonoma
03.2014 - 11.2017

Director of Operations

Qwest Communications
07.2000 - 08.2012

High School Diploma -

North St. Paul High

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Kevin Grewe