Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Guerra

Colton,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

4
4
years of professional experience

Work History

Back of House Team Member

Chick-fil-A
Redlands, CA
12.2023 - 07.2024
  • Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
  • Stocked kitchen with necessary supplies, such as food items and cleaning products.
  • Ensured compliance with health and safety regulations within the kitchen environment.
  • Monitored stock levels and communicated when ordering was required.
  • Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
  • Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
  • Organized storage space for food items to ensure efficient retrieval during busy times.
  • Checked deliveries against invoices for accuracy and quality assurance purposes.
  • Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
  • Adhered strictly to hygiene protocols when handling food items or preparing meals.

Air Associate

Amazon
San Bernardino, CA
03.2023 - 11.2023
  • Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
  • Followed strict security protocols while handling hazardous materials.
  • Coordinated between ground personnel and crew members during ramp operations.
  • Monitored loading activities to ensure compliance with airline regulations.
  • Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
  • Conducted routine maintenance checks on ramps and other airport facilities.
  • Organized pallets of freight according to airline specifications.

Team Leader

Its Boba Time
Colton, CA
08.2022 - 06.2023
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Shift Leader

Jack in the Box
Colton, CA
09.2020 - 06.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Education

High School Diploma -

Rialto High School
Rialto, CA
06-2022

Skills

  • Customer Engagement
  • Flexible Schedule
  • POS System
  • Productivity and Time Management
  • Cash Handling
  • Store Opening and Closing

Languages

Spanish
Professional

Timeline

Back of House Team Member

Chick-fil-A
12.2023 - 07.2024

Air Associate

Amazon
03.2023 - 11.2023

Team Leader

Its Boba Time
08.2022 - 06.2023

Shift Leader

Jack in the Box
09.2020 - 06.2022

High School Diploma -

Rialto High School

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Kevin Guerra